How can we help?

• What’s the difference between Standard and Express shipping?

• How do I make a Customs Order Declaration?

• How do I track my shipment?

• When do I have to pay additional taxes and duties to the delivery agent?

• What should I do when I receive my package from the delivery agent?

• Why is my chargeable weight for international shipping different from the weight reflected in my Airway Bill receipt?

• What if I’m not home to receive my delivery?

• Can I cancel or change the details of my shipment like my delivery address?

• Can I return a package that I have already received? And do an international return?

• Will I be subject to U.S. Duties & Taxes when I return my items to the U.S?

• Where can I access information about U.S. Duties for imports?

• My package is damaged or lost— can I make an insurance claim?

• My item was lost in transit. When I bought it, it was US$50 on sale. Now it’s retailing for US$100. What is my claimable amount?

• What happens if my package is held at customs or rejected at the destination?

• What happens if the recipient refuses the package at delivery?

• Are there any addresses/postal codes that your courier is unable to deliver to?