How can we help?

• What if I want to ship fragile items like LED/Plasma television sets?

• Are there U.S. online stores I can't order from?

• Can I ship lithium batteries or Items containing lithium batteries?

• Are there items I can’t purchase that are prohibited for international shipping?

• How can I lower my shipping weight?

• How do I estimate international shipping weight for delivery time and cost?

• Can you buy the item for me when the online store does not accept my international credit card?

• Which county within Oregon is my U.S. Address located in?

• Can I use my U.S. Address as Billing Address?

• Why am I unable to enter my U.S. Address as my shipping address in the merchant page?

• Can I cancel my order?

• What should I take note of before I checkout with the merchant?

• How do I use my U.S. address?

• How do I ensure that I am shopping the U.S. version of the online store?

• When I buy it myself, who do I pay?

• The online store I want to shop in does not ship outside the U.S. Is that what my U.S. Address is for?

• What if the store doesn’t accept my international credit card?

• How do I use comGateway if the store accepts my card but won’t ship internationally?

• Why should I use comGateway to shop from U.S. online stores that already ship to my country?

• How do I shop and ship with comGateway?