Q: What is the Business Program?

The comGateway Business Program is our top-tier membership designed for frequent shippers, resellers, and ecommerce users who need more storage, better rates, and access to fulfillment tools. For US$100/year , Business members get: Our lowest shipping rates across all weight tiers 5% BuyForMe fee - Look out for our email on promotional vouchers! 90 days free storage (longest available) Free repacking & consolidation Access to ecommerce warehouse tools and SNS integration

Question 1

How do I ship my packages home?

Accepted Answer

Once your orders have arrived at your U.S. address and you’re ready to ship, just log in to your comGateway account:

Go to My Packages

Select the packages you want to ship

Choose your shipping method: Standard or Express

Complete your international shipping payment

Your items will be shipped via our trusted partners, DHL and FedEx, and delivered right to your doorstep.

Delivery Speed Options

⏱️ Delivery times are calculated from the next business day after payment is made

📦 comGateway manages the end-to-end process—our timeline starts when you ship, not when the courier picks it up.

Important Notes & Delivery Considerations

Some factors may affect delivery time:

Repacking: Adds 2–3 business days to your timeline

Public holidays: U.S. and destination holidays may cause delays

Remote areas: Add 3–5 extra days for off-route locations

Customs restrictions:
- China: Only eligible for Standard Shipping, delivery may take 8–15 days
- Russia: Private parcels are restricted; consignee must hold a business license

Question 2

What is comGateway China shipping?

Accepted Answer

comGateway now offers a virtual address in Beijing, China. You can use this address to shop from Chinese online stores and ship your purchases worldwide — just like how you currently ship from your US virtual address in Portland.

Question 3

What is the Business Program?

Accepted Answer

The comGateway Business Program is our top-tier membership designed for frequent shippers, resellers, and ecommerce users who need more storage, better rates, and access to fulfillment tools.

For US$100/year, Business members get:

Our lowest shipping rates across all weight tiers

5% BuyForMe fee - Look out for our email on promotional vouchers!

90 days free storage (longest available)

Free repacking & consolidation

Access to ecommerce warehouse tools and SNS integration

Question 4

How do I track my shipment?

Accepted Answer

Once you’ve completed payment for international shipping, we’ll process your order and send your package out from your U.S. address.

You’ll receive a shipment confirmation email with:

A tracking link (also available in your account under Track)

An Airway Bill Number, which you can use to follow your shipment all the way to your doorstep

🔍 You can track your shipment’s status anytime from your comGateway account.

Question 5

What is the repack service?

Accepted Answer

Repack is a service to reduce your shipping charge when

we are able to reduce the volumetric weight of a package

when the volumetric weight of a package is at least 2kg more than the actual weight

and by repacking, your original package contents are not compromised

How does repack work?

Sometimes, a merchant might ship your package to your U.S. Address in too large a box.

When you request for a repack, our processing team will assess your package for repack suitability when it arrives at your U.S. Address. If your package can be repacked, you will receive an email with a repack option.

How do you reduce a package’s volumetric weight?

Our team will cut-down the original package to reduce either its length, width or height, whichever gives you the maximum savings.

Our team will remove the boxes for apparels and bag them.

Please note that we do not remove your items original product packaging when we repack.

What are the fees for the repack service?

Box cut downs: US$7 charge per package

Splitting services fees cost the same as repack.

Repacking service adds an extra 1 to 2 business days to the delivery date of your shipment.

For packages exceeding 30kg after repacking, additional fees may apply.

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