Q: How do I log in to the new system?

Use your same username and password. Click "Forgot Password" to reset your password or contact Customer Service for help.

Question 1

What should I do when I receive my package from the delivery agent?

Accepted Answer

When your package arrives:

Check the condition before signing

If applicable, pay any Duties & Taxes due to the delivery agent.

Question 2

Can you buy the item for me when the online store does not accept my international credit card?

Accepted Answer

Yes we can! Simply follow these steps to place your BuyForMe order with us.

Login to your account and click on Buy For Me on your dashboard or BFM Orders in your sidebar. Then click on BuyForMe Cart.
A BuyForMe form will appear. Fill in your order details. You may fill in as many items as you wish from the same merchant
We will place your order(s), checkout and pay the merchant. Your shopping will be sent to your U.S. Address
We will send you an email once we have placed your order(s)
If you wish to shop from another online store, please fill out a new BuyForMe form. Please note that we require one form (regardless of the items required) for separate merchants.
Your packages have arrived at your U.S. Address. What's next!Receive an email from us 1-2 days after your packages arrive with details includingYou can also view your packages at your Dashboard Only when your packages arrive, will we be able to inform you of the international shipping weight and other applicable fees.
- your package(s) individual weight
- date of receipt
- scanned invoice(s)
When all your packages arrive at your U.S. Address, manage how you want them shipped home in My Packages.

We have optional add-on services for savings on shipping. Learn about it at Ship Smarter: Add-On Services

Question 3

How do I log in to the new system?

Accepted Answer

Use your same username and password.

Click "Forgot Password" to reset your password or

contact Customer Service for help.

Question 4

How do I use OneBox?

Accepted Answer

Log into your account and go to Ship OneBox

You will see your packages that can be safely combined together in one container. Select a minimum of two packages and click "Proceed with OneBox.”

Select or provide packing instructions, if any.

Agree to the Terms and Conditions and click "Confirm."

Complete the rest of the checkout process.

Once checkout is complete, your packages will no longer appear on your dashboard while our warehouse team is processing your request. This can take up to two business days.

You'll receive 2 notification emails: when your OneBox request is received and upon its completion.

You can view your request history by going to the Service Order in your Dashboard.

OneBox Terms and Conditions

By confirming this request, you agree and allow comGateway to discard or cut external packing materials to reduce volumetric weight. This may affect its eligibility for Returns, depending on the merchant's policies. We do not guarantee that all your items will fit in one container, but trust that our expert warehouse team will put them in the least number of boxes or polybags without compromising its safety during international delivery. This process cannot be undone and is irreversible. OneBox package(s) is not eligible to be split into multiple packages. Processing will take up to 2 business days to complete. However, depending on the complexity of your instructions, additional processing days may be needed. We cannot guarantee that all additional instructions will be carried out. If OneBox is not feasible on your selected packages, we’ll notify you and payment will be refunded.

Question 5

What are the exclusive perks of the Business Program?

Accepted Answer

Business members get access to advanced tools and services built for resellers, ecommerce users, and high-volume shippers:

90 Days of Free Storage – Great for bulk orders or staggered shipments.

5% BuyForMe Fee – Look out for our email on promotional vouchers!

Unlimited Free Consolidation – Combine as many packages as you want—no extra charge.

Free Repacking – Every time, no cap. We’ll trim and slim your shipment at no extra cost.

Free Express Shipping Upgrade – Pay Standard, ship Express. No decision needed.

Shipping to Portugal

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$73.83

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