Q: Does consolidation mean that you combine all my items into one package?

Not exactly. Consolidation means we ship all your packages together in one shipment —but each item stays in its original box unless repacking is requested or possible. 📦 Multiple packages shipped together = one shipment = savings. Want them combined into one box? That’s where our OneBox or Repack service comes in.

Question 1

Does consolidation mean that you combine all my items into one package?

Accepted Answer

Not exactly. Consolidation means we ship all your packages together in one shipment—but each item stays in its original box unless repacking is requested or possible.

📦 Multiple packages shipped together = one shipment = savings.

Want them combined into one box? That’s where our OneBox or Repack service comes in.

Question 2

How do I use my U.S. address?

Accepted Answer

When making a purchase at a U.S. merchant website and prompted to fill in your Shipping Address, please ensure you enter your U.S. address correctly.

Your U.S. address is displayed in the top right corner of the website when you sign into your account.

Please be sure to include your Suite ID in your U.S. address. Your Suite ID is unique to your account and enables us to identify that your packages belong to your account when they arrive at our warehouse. Your Suite ID is included in your US address displayed under tab 1, prefixed by ‘c/o’.

Under the name field when filling in your shipping address, please also be sure to fill in the same name that you use for your comGateway account. We use both your Suite ID and your name to match your packages to your account.

Due to our large volume of packages and to enhance sorting and delivery performance, the United States Postal Service has provided us with our own ZIP code (97253). However, some online stores may not recognize this yet, so we encourage you to use the old ZIP code (97220); you may use 97253 but only if a store prevents you from using the other. Both zip codes are valid.

Additionally, some online stores require a ZIP+4 code. The first five digits indicate the destination post office or delivery area. Whereas, the last 4 digits represents a specific delivery route within that overall delivery area. If asked by the online store, please use the ZIP+4 code below:

97253-1777 (primary)

97220-1696

Question 3

What do you do to protect my information?

Accepted Answer

We're invested in creating a safe, secure environment for our customers to shop. In addition to achieving major industry standards, information on our website is encrypted, and we're also PCI-DSS compliant.

Question 4

What is the consolidation service?

Accepted Answer

Consolidation, repack and storage are services we offer at your U.S. Address. Use these services (if applicable) to save on international shipping. Manage these services (if applicable) in My Packages

Have two or more packages you want to ship internationally?

Consolidation lets you ship multiple packages from your U.S. address together as one international shipment. This helps you save on shipping costs by avoiding duplicate base charges.

📦 Instead of shipping each box separately (and paying multiple base rates), we combine your packages into one shipment.

Select to ship them all at the same time to save on shipping costs (this will count as one shipment). Shipping them separately will cost much more than combining them together into one shipment.

Why does consolidation save money?

The base charge (for the first 0.5kg) is always higher than the per-0.5kg rate that follows.

So if you ship three packages separately, you pay the base charge three times.

But if you consolidate them into one shipment, you only pay the base charge once.

Consolidation details:

Consolidate up to 3 packages per shipment for free

Additional packages cost $1 each

Prime members get unlimited free consolidation

You can consolidate up to 15 packages in a single shipment

When is consolidation not a savings option?

Some countries charge taxes based on the total value of a shipment.
If combining packages pushes your total over a tax-free threshold, it may cost more in duties.

Always check your country’s import tax rules before consolidating.

Question 5

Can you buy the item for me when the online store does not accept my international credit card?

Accepted Answer

Yes we can! Simply follow these steps to place your BuyForMe order with us.

Login to your account and click on Buy For Me on your dashboard or BFM Orders in your sidebar. Then click on BuyForMe Cart.
A BuyForMe form will appear. Fill in your order details. You may fill in as many items as you wish from the same merchant
We will place your order(s), checkout and pay the merchant. Your shopping will be sent to your U.S. Address
We will send you an email once we have placed your order(s)
If you wish to shop from another online store, please fill out a new BuyForMe form. Please note that we require one form (regardless of the items required) for separate merchants.
Your packages have arrived at your U.S. Address. What's next!Receive an email from us 1-2 days after your packages arrive with details includingYou can also view your packages at your Dashboard Only when your packages arrive, will we be able to inform you of the international shipping weight and other applicable fees.
- your package(s) individual weight
- date of receipt
- scanned invoice(s)
When all your packages arrive at your U.S. Address, manage how you want them shipped home in My Packages.

We have optional add-on services for savings on shipping. Learn about it at Ship Smarter: Add-On Services

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