Q: What happens if the recipient refuses the package at delivery?

If the package is refused at delivery: It will be returned to the sender (comGateway’s U.S. warehouse), but only if the courier supports return shipping from that destination. Return shipping costs and any associated fees will be charged to you . ⚠️ In some cases, international couriers may not return the package If this happens, we’ll reach out to you with next steps—either to dispose of the item or explore any available options. Tip: Make sure the recipient is aware a delivery is coming (and what’s in it!) to avoid accidental refusals.

Question 1

What is the consolidation service?

Accepted Answer

Consolidation, repack and storage are services we offer at your U.S. Address. Use these services (if applicable) to save on international shipping. Manage these services (if applicable) in My Packages

Have two or more packages you want to ship internationally?

Consolidation lets you ship multiple packages from your U.S. address together as one international shipment. This helps you save on shipping costs by avoiding duplicate base charges.

📦 Instead of shipping each box separately (and paying multiple base rates), we combine your packages into one shipment.

Select to ship them all at the same time to save on shipping costs (this will count as one shipment). Shipping them separately will cost much more than combining them together into one shipment.

Why does consolidation save money?

The base charge (for the first 0.5kg) is always higher than the per-0.5kg rate that follows.

So if you ship three packages separately, you pay the base charge three times.

But if you consolidate them into one shipment, you only pay the base charge once.

Consolidation details:

Consolidate up to 3 packages per shipment for free

Additional packages cost $1 each

Prime members get unlimited free consolidation

You can consolidate up to 15 packages in a single shipment

When is consolidation not a savings option?

Some countries charge taxes based on the total value of a shipment.
If combining packages pushes your total over a tax-free threshold, it may cost more in duties.

Always check your country’s import tax rules before consolidating.

Question 2

How do I ship my packages home?

Accepted Answer

Once your orders have arrived at your U.S. address and you’re ready to ship, just log in to your comGateway account:

Go to My Packages

Select the packages you want to ship

Choose your shipping method: Standard or Express

Complete your international shipping payment

Your items will be shipped via our trusted partners, DHL and FedEx, and delivered right to your doorstep.

Delivery Speed Options

⏱️ Delivery times are calculated from the next business day after payment is made

📦 comGateway manages the end-to-end process—our timeline starts when you ship, not when the courier picks it up.

Important Notes & Delivery Considerations

Some factors may affect delivery time:

Repacking: Adds 2–3 business days to your timeline

Public holidays: U.S. and destination holidays may cause delays

Remote areas: Add 3–5 extra days for off-route locations

Customs restrictions:
- China: Only eligible for Standard Shipping, delivery may take 8–15 days
- Russia: Private parcels are restricted; consignee must hold a business license

Question 3

What happens if the recipient refuses the package at delivery?

Accepted Answer

If the package is refused at delivery:

It will be returned to the sender (comGateway’s U.S. warehouse), but only if the courier supports return shipping from that destination.

Return shipping costs and any associated fees will be charged to you.

⚠️ In some cases, international couriers may
not return the package

If this happens, we’ll reach out to you with next steps—either to dispose of the item or explore any available options.

Tip: Make sure the recipient is aware a delivery is coming (and what’s in it!) to avoid accidental refusals.

Question 4

Why hasn’t my package arrived at my U.S. Address yet?

Accepted Answer

If you purchased directly from the merchant, we recommend checking with them for delivery updates.

Be sure to confirm:

Your order has been shipped

The correct U.S. shipping address (including your Suite ID) was entered

The delivery is not still in transit with the courier

📦 Once your package arrives at our warehouse, it will appear in your account in 1-2 business day

Question 5

Who should join the Business Program?

Accepted Answer

The Business tier is ideal if you:

Resell U.S. products on local marketplaces

Ship multiple times a month

Want priority processing and support

Need a more robust system for tracking, managing, and automating your U.S. orders

It’s especially great for Shopify/Etsy sellers, TikTok/Instagram live sellers, or wholesale buyers.

Shipping to Norway

Estimate Shipping Cost to Norway

Shipping Solutions Backed by World-Class Couriers

カスタマーサポート

私たちについて

詳しく知る

送料や「BuyForMe」の限定割引を誰よりも早くゲットしませんか？

comGateway の最新情報を受け取る