Q: What happens if the recipient refuses the package at delivery?

If the package is refused at delivery: It will be returned to the sender (comGateway’s U.S. warehouse), but only if the courier supports return shipping from that destination. Return shipping costs and any associated fees will be charged to you . ⚠️ In some cases, international couriers may not return the package If this happens, we’ll reach out to you with next steps—either to dispose of the item or explore any available options. Tip: Make sure the recipient is aware a delivery is coming (and what’s in it!) to avoid accidental refusals.

Question 1

How does comGateway support greener shipping?

Accepted Answer

We support greener shipping by:

-Participating in DHL’s GoGreen program

-Encouraging shipment consolidation to reduce packaging and transport emissions

-Minimizing unnecessary handling and wastage

-Continuously reviewing ways to improve operational efficiency

Question 2

What is shipping weight?

Accepted Answer

Shipping weight is determined by actual weight and volumetric weight—whichever is greater.

Actual weight: The physical weight of the package (on a scale)

Volumetric weight: Based on how much space your package takes up

📦 Bulky but lightweight items (like pillows or shoes in big boxes) often get charged by volumetric weight.

Question 3

What is the consolidation service?

Accepted Answer

Consolidation, repack and storage are services we offer at your U.S. Address. Use these services (if applicable) to save on international shipping. Manage these services (if applicable) in My Packages

Have two or more packages you want to ship internationally?

Consolidation lets you ship multiple packages from your U.S. address together as one international shipment. This helps you save on shipping costs by avoiding duplicate base charges.

📦 Instead of shipping each box separately (and paying multiple base rates), we combine your packages into one shipment.

Select to ship them all at the same time to save on shipping costs (this will count as one shipment). Shipping them separately will cost much more than combining them together into one shipment.

Why does consolidation save money?

The base charge (for the first 0.5kg) is always higher than the per-0.5kg rate that follows.

So if you ship three packages separately, you pay the base charge three times.

But if you consolidate them into one shipment, you only pay the base charge once.

Consolidation details:

Consolidate up to 3 packages per shipment for free

Additional packages cost $1 each

Prime members get unlimited free consolidation

You can consolidate up to 15 packages in a single shipment

When is consolidation not a savings option?

Some countries charge taxes based on the total value of a shipment.
If combining packages pushes your total over a tax-free threshold, it may cost more in duties.

Always check your country’s import tax rules before consolidating.

Question 4

What happens if the recipient refuses the package at delivery?

Accepted Answer

If the package is refused at delivery:

It will be returned to the sender (comGateway’s U.S. warehouse), but only if the courier supports return shipping from that destination.

Return shipping costs and any associated fees will be charged to you.

⚠️ In some cases, international couriers may
not return the package

If this happens, we’ll reach out to you with next steps—either to dispose of the item or explore any available options.

Tip: Make sure the recipient is aware a delivery is coming (and what’s in it!) to avoid accidental refusals.

Question 5

Why should I use comGateway to shop from U.S. online stores that already ship to my country?

Accepted Answer

Even if the store ships overseas, you could be paying too much. Here’s why shipping with comGateway can save you more:

🏷️ No U.S. Sales Tax – Your U.S. address is in Oregon, a sales tax-free state.
🧾 Use U.S. Discount Coupons at checkout.
📦 Consolidate packages from multiple stores to reduce international shipping costs.
✂️ Use repack services to save on shipping weight.
💸 Access lower international rates compared to most merchant shipping fees.
🕒 Free 7 to 30 day storage gives you time to wait for other orders to arrive.

Many merchants in the U.S. readily accept payments by credit cards with a non-U.S. billing address but

do not ship overseas
(eg, ralphlauren.com, carters.com, target.com, timberland.com, shopadidas.com)
deliver overseas but charge high international shipping costs/inflated exchange rates
(eg, bloomingdales.com, jcrew.com, overstock.com, wetseal.com, williamssonoma.com)

Shipping to Spain

Estimate Shipping Cost to Spain

$73.83

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