How can we help?

• How long can I store my packages?

• Can I return a package currently at my U.S. address?

• Can I ship to multiple addresses from my one account?

• How do I ship my packages home?

• Can I ship to China if my shipment is worth more than RMB2000?

• What should I do to prepare to ship my packages out?

• What if the merchant sent me the wrong item?

• What should I do if my package was delivered to the wrong U.S. Address?

• Do you have a package checking service? I want to check what’s in my package to ensure that the merchant delivered my items correctly and in good order.

• How do I view and manage my packages?

• I don’t have my item’s tracking number, what should I do?

• Why hasn’t my package arrived at my U.S. Address yet?

• It says your office was closed when the courier tried to deliver my package. What happens next?

• The merchant has indicated that my package(s) has been delivered to my U.S. Address. Why isn't it displayed in 'Packages at U.S. Address'?

• Why have I received more than one package at my U.S. address for a single merchant order?

• How do I update what packages I expect?

• What do I do after buying from the merchant?