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Self-pickup service

Your parcels, ready when you are

Skip doorstep delivery and save with a more economical way to receive your parcels. Collect at a time that works for you, with Hong Kong now open as our first self-pickup service area.

Now available in Hong KongTsuen Wan is open now; Yuen Long is coming soon

Try self-pickup View pricing

A parcel traveling by airplane before being collected by a customer at a pickup point

Pick up your way

A flexible alternative to doorstep delivery

Friendly rates

Member pricing starts from US$9.19 for the first kilogram, with transparent incremental rates.

Convenient locations

Hong Kong is the first available area. Collect in Tsuen Wan now, with Yuen Long coming soon.

Simple collection

Wait for your pickup notification, then bring the pickup code shown in your shipment details.

Clear member pricing

Hong Kong self-pickup rates

Select the self-pickup service when your eligible U.S. warehouse packages are ready to ship.

Rates are in USD and based on chargeable weight. Final charges are shown before payment. Maximum shipment weight is 20 kg.

Membership	First 1 kg	Additional weight
Lite / Basic	US$10.93	US$0.91 / 0.1 kg
Prime	US$10.06	US$0.84 / 0.1 kg
Business	US$9.19	US$0.77 / 0.1 kg

Pick up near you

Hong Kong pickup points

Pickup point

Po Yip Building, Tsuen Wan

Room 1202, 12/F, Block A, Po Yip Building, 62–70 Texaco Road, Tsuen Wan

+852 5954 9837

Monday–Friday: 09:00–12:30, 13:30–19:00
Saturday: 09:00–12:30, 13:30–18:00
Closed Sundays and public holidays

Pickup point

Hi Yip Factory Building, Yuen Long

Room C, 2/F, Hi Yip Factory Building, 3 Hi Yip Street, Yuen Long, New Territories

COMING SOON

How self-pickup works

Follow your parcel from shipment to collection

Submit your shipment

Choose Self-Pickup and your preferred pickup point when shipping eligible packages.

Transport is arranged

Our U.S. warehouse prepares your parcels and arranges transport to the airport.

Your parcel takes flight

The shipment departs the U.S. on its scheduled flight to Hong Kong.

Arrives in Hong Kong

Your parcel reaches our Hong Kong warehouse for local processing.

Checked in and shelved

The Hong Kong warehouse receives, scans and places your parcel in the pickup area.

Receive your pickup code

We notify you as soon as the parcel is ready and send your unique pickup code.

Collect your parcel

Visit during service hours and present the pickup code to receive your parcel.

Ready when you are

Try self-pickup in Hong Kong

Choose our Tsuen Wan pickup point and collect on your schedule. Yuen Long is coming soon.

Try self-pickup View pickup points

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Working hours: 7:00 am - 5:00 pm Pacific Time from Monday to Friday

comGateway Green Pledge

Delivering Globally. Acting Responsibly. Every shipment has a footprint.
Our pledge is to make it lighter by optimizing shipments,
minimizing waste, and supporting more sustainable delivery practices.