Log into your account and go to Ship OneBox You will see your packages that can be safely combined together in one container. Select a minimum of two packages and click "Proceed with OneBox.” Select or provide packing instructions, if any. Agree to the Terms and Conditions and click "Confirm." Complete the rest of the checkout process. Once checkout is complete, your packages will no longer appear on your dashboard while our warehouse team is processing your request. This can take up to two business days. You'll receive 2 notification emails: when your OneBox request is received and upon its completion. You can view your request history by going to the Service Order in your Dashboard. OneBox Terms and Conditions By confirming this request, you agree and allow comGateway to discard or cut external packing materials to reduce volumetric weight. This may affect its eligibility for Returns, depending on the merchant's policies. We do not guarantee that all your items will fit in one container, but trust that our expert warehouse team will put them in the least number of boxes or polybags without compromising its safety during international delivery. This process cannot be undone and is irreversible. OneBox package(s) is not eligible to be split into multiple packages. Processing will take up to 2 business days to complete. However, depending on the complexity of your instructions, additional processing days may be needed. We cannot guarantee that all additional instructions will be carried out. If OneBox is not feasible on your selected packages, we’ll notify you and payment will be refunded.

Shipping to South Sudan

Restrictions / Prohibited / Duties & Taxes

Ship to South Sudan easily with our professional service. 1.0kg ship to South Sudan shipping charge will cost $42.19. We offer fast transit times, full insurance coverage, and delivery to all destinations.

Estimate Shipping Cost to South Sudan

Q: How do I know if I’m a Prime member?

You’ll see your Prime badge in your comGateway dashboard when you qualify. To check your current Prime status, go to Dashboard . There, you’ll see: Your membership tier validity period

Q: Does DHL GoGreen mean my shipment is carbon neutral?

No. Participation in DHL GoGreen means that carbon offsetting and sustainability initiatives are supported for eligible shipments. It does not mean shipments are carbon-free or have zero emissions.

Q: Why am I unable to enter my U.S. Address as my shipping address in the merchant page?

Ensure that you have not entered any special characters in the address field – some merchant pages may not be able to compute them. Eg, in some merchant pages, you may need to omit the prefix “C/O” that comes before your Suite ID.

Q: Which county within Oregon is my U.S. Address located in?

Oregon – Multnomah. When filling up your shipping address, some merchants may require you to select your county.

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

Warehouse

Postal Code

Cost of Goods(US $)

Weight

Package Dimensions

Knowing how big your package will help us provide a more accurate cost.

inch

length

width

height

FAQ

Q How do I use OneBox?

Q How do I know if I’m a Prime member?

Q Does DHL GoGreen mean my shipment is carbon neutral?

Q Why am I unable to enter my U.S. Address as my shipping address in the merchant page?

Q Which county within Oregon is my U.S. Address located in?

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