Question 1

It says your office was closed when the courier tried to deliver my package. What happens next?

Accepted Answer

If your package was delivered when our U.S. warehouse was closed, don’t worry—couriers like USPS, FedEx, or UPS will usually attempt redelivery within 1–2 business days.

🕒 No action needed on your part—we’ll receive and process your package as soon as it’s redelivered.

Question 2

Can I use BuyForMe service even for merchants that accept my credit cards with a non-U.S. billing address?

Accepted Answer

Sure! Some customers enjoy the convenience of our BuyForMe service where they can leave the entire purchase process to comGateway. Note however that there is a BuyForMe of 10% of (total cost of items purchased + domestic shipping, if any). Prime customers enjoys a reduced service fee of 7%.

Simply follow these steps to place your BuyForMe order with us.

Login to your account and click on Buy For Me on your dashboard or BFM Orders in your sidebar. Then click on BuyForMe Cart.
A BuyForMe form will appear. Fill in your order details. You may fill in as many items as you wish from the same merchant
We will place your order(s), checkout and pay the merchant. Your shopping will be sent to your U.S. Address
We will send you an email once we have placed your order(s)
If you wish to shop from another online store, please fill out a new BuyForMe form. Please note that we require one form (regardless of the items required) for separate merchants.
Your packages have arrived at your U.S. Address. What's next!Receive an email from us 1-2 days after your packages arrive with details includingYou can also view your packages at your dashboard Only when your packages arrive, will we be able to inform you of the international shipping weight and other applicable fees.
- your package(s) individual weight
- date of receipt
- scanned invoice(s)
When all your packages arrive at your U.S. Address, manage how you want them shipped home in My Packages.

We have optional add-on services for savings on shipping. Learn about it at FAQ - Ship Smarter: Add-On Services

Question 3

Why am I unable to enter my U.S. Address as my shipping address in the merchant page?

Accepted Answer

Ensure that you have not entered any special characters in the address field – some merchant pages may not be able to compute them. Eg, in some merchant pages, you may need to omit the prefix “C/O” that comes before your Suite ID.

Question 4

Can I use the BuyForMe service to purchase eBooks/e-gift cards from any merchant?

Accepted Answer

Unfortunately, no. We can’t buy digital goods like eBooks or e-gift cards—only physical items that can be shipped to your U.S. address.

💡 Rule of thumb: If it doesn’t go in a box, and can’t ship it. We probably can’t buy it.

Question 5

How do I use OneBox?

Accepted Answer

Log into your account and go to Ship OneBox

You will see your packages that can be safely combined together in one container. Select a minimum of two packages and click "Proceed with OneBox.”

Select or provide packing instructions, if any.

Agree to the Terms and Conditions and click "Confirm."

Complete the rest of the checkout process.

Once checkout is complete, your packages will no longer appear on your dashboard while our warehouse team is processing your request. This can take up to two business days.

You'll receive 2 notification emails: when your OneBox request is received and upon its completion.

You can view your request history by going to the Service Order in your Dashboard.

OneBox Terms and Conditions

By confirming this request, you agree and allow comGateway to discard or cut external packing materials to reduce volumetric weight. This may affect its eligibility for Returns, depending on the merchant's policies. We do not guarantee that all your items will fit in one container, but trust that our expert warehouse team will put them in the least number of boxes or polybags without compromising its safety during international delivery. This process cannot be undone and is irreversible. OneBox package(s) is not eligible to be split into multiple packages. Processing will take up to 2 business days to complete. However, depending on the complexity of your instructions, additional processing days may be needed. We cannot guarantee that all additional instructions will be carried out. If OneBox is not feasible on your selected packages, we’ll notify you and payment will be refunded.

Shipping to Qatar

Estimate Shipping Cost to Qatar

Shipping Solutions Backed by World-Class Couriers

Support

About Us

Learn More

Want First Dibs on Shipping & BuyForMe Discounts?

For comGateway updates