Q: What if the store doesn’t accept my international credit card?

Use our BuyForMe service—we’ll buy it on your behalf and have it shipped to your U.S. address. You just pay us instead of the store.

Q: When do I have to pay additional taxes and duties to the delivery agent?

Depending on your country’s customs regulations, you may be required to pay duties and taxes upon delivery. If so, your local courier (like DHL or FedEx) will collect the payment before or at the time of delivery. 💰 These charges are set by your country’s customs authority—not comGateway—and are separate from your shipping fee. To avoid surprises, check your country’s import rules or contact your local customs office for estimated duties.

Question 1

What if the store doesn’t accept my international credit card?

Accepted Answer

Use our BuyForMe service—we’ll buy it on your behalf and have it shipped to your U.S. address. You just pay us instead of the store.

Question 2

When do I use the BuyForMe Service?

Accepted Answer

Some merchants only accept payments by credit cards with a U.S. billing address

(eg, apple.com, drugstore.com, sephora.com, 6pm.com, bathandbodyworks.com)

For these online stores, this is how BuyForMe works:

Submit your request
Tell us what you want using the BuyForMe form in your dashboard.
We place the order
We’ll buy it on your behalf and have it shipped to your U.S. address.
You manage delivery
Once it arrives, consolidate, repack, and ship it to your doorstep—your way.

Please note that there is a service fee for BuyForMe.

This fee is of 10% of (total cost of items purchased + domestic shipping, if any).

Prime customers enjoys a reduced service fee of 7%

Question 3

How do I track my shipment?

Accepted Answer

Once you’ve completed payment for international shipping, we’ll process your order and send your package out from your U.S. address.

You’ll receive a shipment confirmation email with:

A tracking link (also available in your account under Track)

An Airway Bill Number, which you can use to follow your shipment all the way to your doorstep

🔍 You can track your shipment’s status anytime from your comGateway account.

Question 4

How do I make a Customs Order Declaration?

Accepted Answer

Customs regulations require that we declare the value of all packages shipped internationally from the U.S. The declared value must reflect what you paid for the items inside.

If you bought directly from the merchant:

If the merchant included an invoice, we’ll use that to declare your item’s value

If there’s no invoice, you’ll be asked to declare the value yourself during the shipping process in your account

✍️ You must accurately declare the value

If you used BuyForMe:

No action needed—we declare the value based on your order with us.

Accurate Declarations Are Required

Submitting an incorrect or undervalued declaration can result in serious consequences, including:

Package seizure by Customs

Fines or penalties

Criminal charges in some jurisdictions

To avoid delays, legal issues, or loss of goods, you must always declare the true purchase value of your items—even if they’re gifts, discounted, or secondhand.

✅ When in doubt, use the amount you paid the merchant as your declared value.

Not sure what’s in your package?

Request our Package/Order Checking Service for $5. We’ll open the package and confirm the contents for you.

📧 Email us to request this.

Shipping to China? Read this first:

According to China Customs:

If your shipment contains multiple items, the total value must not exceed RMB2000

If it does, you’ll need to split the shipment (we can help—email or Live Chat us)

If you’re shipping one item, it can exceed RMB2000, but you must still pay all applicable taxes/duties

All imported goods are subject to a country's customs and duties. As limits and regulations vary with different countries, please check with the website of your country's governing authority.

Question 5

When do I have to pay additional taxes and duties to the delivery agent?

Accepted Answer

Depending on your country’s customs regulations, you may be required to pay duties and taxes upon delivery. If so, your local courier (like DHL or FedEx) will collect the payment before or at the time of delivery.

💰 These charges are set by your country’s customs authority—not comGateway—and are separate from your shipping fee.

To avoid surprises, check your country’s import rules or contact your local customs office for estimated duties.

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