Q: How are shipping fees calculated?

Shipping fees are based on: Shipping weight (volumetric or actual—whichever is greater) A flat base fee for the first 0.5kg A lower fee for every additional 0.5kg 🛍️ The more you consolidate, the more you save—since you only pay the base charge once per shipment.

Question 1

What is the Free Shipping Upgrade?

Accepted Answer

If you’re a Prime member:

Pay for Standard Shipping

Automatically get upgraded to Express Shipping (3–6 business days)

Question 2

How are shipping fees calculated?

Accepted Answer

Shipping fees are based on:

Shipping weight (volumetric or actual—whichever is greater)
A flat base fee for the first 0.5kg
A lower fee for every additional 0.5kg

🛍️ The more you consolidate, the more you save—since you only pay the base charge once per shipment.

Clipboard Image.png

Question 3

How Non-China Users Shop on Tmall

Accepted Answer

Q1: Can non-China users shop on Tmall?

Yes. Non-China users can shop on Tmall by registering an account with an overseas phone number and using either:

DIY shopping (you place the order yourself), or
BuyForMe (BFM) service (comGateway places the order for you).

Q2: What do I need before starting?

Before registering, please prepare the following:

1) Phone Number

Overseas phone numbers are supported
Verification is done via OTP (SMS code)

2) Payment Method (DIY users only)

Alipay (most reliable and recommended)Reference: Alipay for overseas users
Some sellers may accept international credit cards, but this is not guaranteed

3) China Delivery Address (DIY users only)

Use your comGateway China warehouse address exactly as shown below:

Region (所在地区): 北京市 > 大兴区 [Beijing/Beijing/Daxing District/Ronghua Street] Address (地址):科创三街隆宝源工业园2号楼易连Your Suite + CGW + Your Name 邮编 100023 Recipient Name (姓名): 康捷威 Postal Code (邮编): 100023 Telephone (电话): 13301205932

Important Address Notes

In the address field, after科创三街隆宝源工业园2号楼易连 please add:Your Suite + CGW + Your Name Example:科创三街隆宝源工业园2号楼易连 AUX-ABC CGW Peter Chan 邮编 100023 Always enter 康捷威 as the recipient name.

4) Website Translation Tool

Tmall is mainly in Chinese
Google Translate or similar tools are strongly recommended

Q3: How do I register a Tmall account?

Go to https://www.tmall.com
Select Language > English
Click “Free to register”
Enter your phone number and complete SMS verification

Common issues
If you don’t receive the SMS:

Retry after 30–60 seconds
Check if your phone blocks overseas SMS

Q4: How do I set up my delivery address?

(For DIY users)

Go to Account > Address
Paste your comGateway China warehouse address
Click "Select to set as default delivery address" & click "Confirm" to save the address.

Recipient name: 康捷威 Phone number: 13301205932 Full Chinese address (see Q2)

Q5: How do I search for products on Tmall?

You can shop in two ways:

Browse Categories -Categories are listed on the left side of the homepage. Useful for brand or general browsing
Use the Search Bar - Search using Chinese product names. Use Google Translate to find the correct Chinese keywords
Tips for choosing a good seller
Check seller reputation and years of operation. Read customer reviews and view buyer photos. Review product descriptions carefully

Q6: How do I place an order?

Option A: DIY Shopping

Click the product
Select options (color, size, quantity, etc.)
Click Add to Cart (加入购物车) or Buy Now (立即购买)

Option B: For comGateway BFM user

Create BFM order with the product details and comGateway BFM team will take care of the purchase and its delivery to your comGateway address in China. Your will be notified upon package arrival.

Q7: How does checkout work?

Go to your cart
Select the items
Click Checkout / 结算
Confirm:
Shipping address (Your comGateway China address)
Delivery option
Price and vouchers
Click Pay / 提交订单

Q8: How can non-China users pay on Tmall?

Option A: Alipay (Recommended)

Click Pay at checkout
Redirected to Alipay
Choose payment method
Confirm amount
Payment successful

Option B: International

Credit/Debit Card (Limited)

Some sellers may support:

Visa
MasterCard

Availability depends on:

Seller
Product category
Whether international checkout is enabled

If you don’t see card options, that seller does not support it.

Q9: How do I track my Tmall orders?

Go to My Orders / 我的订单
Check order status:
- Paid
- Shipped
- Delivered
View courier tracking number
Optional- Screenshot the order page and update “Expected Deliveries” in your comGateway dashboard

Question 4

Where do I view my BuyForMe Order?

Accepted Answer

You are able to view a list of your BuyForMe Orders when you click on BFM Orders in your sidebar of your account.

Tapping on the order number will allow you to see the details of your order you placed with us.

Clipboard Image.png

Question 5

Are there other fees?

Accepted Answer

Yes—but only in special cases.

Our shipping partners (DHL and FedEx) may apply surcharges for certain types of deliveries.

These apply to about 5% of shipments annually and include things like:

Remote area delivery

Oversized or irregularly shaped packages

Non-stackable packages

Additional handling requirements

🧾 We review these surcharges regularly and always aim to keep them fair, accurate, and fully transparent.

Surcharges Table

Screenshot 2025-11-14 at 9.17.39 AM.png

Note: Variations in cost depends on the delivering courier and shipment's final destination.

Shipping to Poland

Estimate Shipping Cost to Poland

Shipping Solutions Backed by World-Class Couriers

Support

About Us

Learn More

Want First Dibs on Shipping & BuyForMe Discounts?

For comGateway updates