Question 1

How do I make a Customs Order Declaration?

Accepted Answer

Customs regulations require that we declare the value of all packages shipped internationally from the U.S. The declared value must reflect what you paid for the items inside.

If you bought directly from the merchant:

If the merchant included an invoice, we’ll use that to declare your item’s value

If there’s no invoice, you’ll be asked to declare the value yourself during the shipping process in your account

✍️ You must accurately declare the value

If you used BuyForMe:

No action needed—we declare the value based on your order with us.

Accurate Declarations Are Required

Submitting an incorrect or undervalued declaration can result in serious consequences, including:

Package seizure by Customs

Fines or penalties

Criminal charges in some jurisdictions

To avoid delays, legal issues, or loss of goods, you must always declare the true purchase value of your items—even if they’re gifts, discounted, or secondhand.

✅ When in doubt, use the amount you paid the merchant as your declared value.

Not sure what’s in your package?

Request our Package/Order Checking Service for $5. We’ll open the package and confirm the contents for you.

📧 Email us to request this.

Shipping to China? Read this first:

According to China Customs:

If your shipment contains multiple items, the total value must not exceed RMB2000

If it does, you’ll need to split the shipment (we can help—email or Live Chat us)

If you’re shipping one item, it can exceed RMB2000, but you must still pay all applicable taxes/duties

All imported goods are subject to a country's customs and duties. As limits and regulations vary with different countries, please check with the website of your country's governing authority.

Question 2

How do I estimate international shipping weight for delivery time and cost?

Accepted Answer

We can only calculate your final shipping cost once your packages arrive at your U.S. address and have been weighed.

But to get a rough estimate:

Refer to our Rates Table below

Use the Shipping Calculator on our home page

Check your item’s dimensions or ask the merchant if it’s a bulky product

📦 Don’t forget to factor in fuel surcharge, insurance, and other applicable fees.

For large or unusual items, we recommend contacting the merchant directly to get estimated package dimensions.

See FAQ - What is fuel surcharge? , FAQ - What are insurance fees?, FAQ - Are there other fees?

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How can I lower my shipping weight?

Repackaging: Removes unnecessary boxes and reduces bulk
Consolidation: Combines multiple packages into one shipment
OneBox: Optimizes your packaging for the lowest possible volumetric weight

💡 Learn more about it here: Ship Smarter: Add-On Services

Question 3

Can I cancel or change the details of my shipment like my delivery address?

Accepted Answer

Unfortunately, no. Once payment has been made, your shipment is immediately processed by our system for timely dispatch—so we’re unable to cancel or modify it.

🛑 Double-check everything (shipping address, repack options, items selected) before you pay.

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