Shipping to Japan

Restrictions / Prohibited / Duties & Taxes

New Japan Customs and Import Tax Rules You Must Know for 2026 Shipping Why Your US Package Might Be Rejected by Japan Customs The Only Checklist You Need for Stress-Free USA to Japan Shipping

Love US fashion? Keep your orders under 16,666 JPY to shop tax-free. Be aware of strict quantity limits on cosmetics and supplements for Japan.

Estimate Shipping Cost to Japan

Q: How do I know if I’m a Prime member?

You’ll see your Prime badge in your comGateway dashboard when you qualify. To check your current Prime status, go to Dashboard . There, you’ll see: Your membership tier validity period

Q: What is Basic Membership?

Basic is an entry-level membership tier available for $49.99/year (or via referral). It offers benefits like discounted shipping and extended storage compared to Lite users.

Q: How do I ensure that I am shopping the U.S. version of the online store?

There are two things to look out for: 1. Selecting Store Location or URL to U.S. When you are at the merchant website, ensure that the store location or URL is set to U.S./ United States Selecting your local region site may only show limited shopping selections reflect higher international prices. Many merchants will embed international shipping costs into their international product selection. 2. Always Select US Currency To View Prices Choose to view shopping in your local currency and you’ll often be shown higher prices. To compensate with currency fluctuations, many merchants quote inflated exchange rates. Tip: Make sure that what you are shopping for is not a prohibited item for international shipping. For a full listing, please visit Prohibited Items .

Q: Why aren’t all my packages eligible for OneBox?

With the safety of your packages during international shipment in mind, we are excluding certain products that may pose risk or compromise your other packages. These include: Package containing PI-965 batteries Package containing prohibited goods

Q: Why have I received more than one package at my U.S. address for a single merchant order?

If you buy more than one item within a single order, U.S. merchants sometimes send the items in more than one package. This usually happens because: Items are shipped from different warehouses Some items were out of stock and shipped later once available Each package will still be routed to your U.S. address and reflected individually in your comGateway account.

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

Warehouse

Postal Code

Cost of Goods(US $)

Weight

Package Dimensions

Knowing how big your package will help us provide a more accurate cost.

inch

length

width

height

FAQ

Q How do I know if I’m a Prime member?

Q What is Basic Membership?

Q How do I ensure that I am shopping the U.S. version of the online store?

Q Why aren’t all my packages eligible for OneBox?

Q Why have I received more than one package at my U.S. address for a single merchant order?

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