Log into your account and go to Ship OneBox You will see your packages that can be safely combined together in one container. Select a minimum of two packages and click "Proceed with OneBox.” Select or provide packing instructions, if any. Agree to the Terms and Conditions and click "Confirm." Complete the rest of the checkout process. Once checkout is complete, your packages will no longer appear on your dashboard while our warehouse team is processing your request. This can take up to two business days. You'll receive 2 notification emails: when your OneBox request is received and upon its completion. You can view your request history by going to the Service Order in your Dashboard. OneBox Terms and Conditions By confirming this request, you agree and allow comGateway to discard or cut external packing materials to reduce volumetric weight. This may affect its eligibility for Returns, depending on the merchant's policies. We do not guarantee that all your items will fit in one container, but trust that our expert warehouse team will put them in the least number of boxes or polybags without compromising its safety during international delivery. This process cannot be undone and is irreversible. OneBox package(s) is not eligible to be split into multiple packages. Processing will take up to 2 business days to complete. However, depending on the complexity of your instructions, additional processing days may be needed. We cannot guarantee that all additional instructions will be carried out. If OneBox is not feasible on your selected packages, we’ll notify you and payment will be refunded.

Shipping to Italy

Restrictions / Prohibited / Duties & Taxes

Smart Ways to Navigate Italy Customs for Your Favorite US Finds Avoid These Common Mistakes When Shipping Prohibited Items from the USA to Italy Why Your USA to Italy Shipments Might Cost More Than You Think

Ship to Italy easily with our professional service. 1.0kg ship to Italy shipping charge will cost $45.59. We offer fast transit times, full insurance coverage, and delivery to all destinations.

Estimate Shipping Cost to Italy

Q: When do I have to pay additional taxes and duties to the delivery agent?

Depending on your country’s customs regulations, you may be required to pay duties and taxes upon delivery. If so, your local courier (like DHL or FedEx) will collect the payment before or at the time of delivery. 💰 These charges are set by your country’s customs authority—not comGateway—and are separate from your shipping fee. To avoid surprises, check your country’s import rules or contact your local customs office for estimated duties.

Q: Can I switch from Prime or Basic to Business mid-year?

Yes, you can upgrade to Business at any time. Your new benefits will begin immediately once you pay the Business membership fee. Previous membership perks are replaced with Business-level benefits.

Q: What is Basic Membership?

Basic is an entry-level membership tier available for $49.99/year (or via referral). It offers benefits like discounted shipping and extended storage compared to Lite users.

Q: Are there U.S. online stores I can't order from?

Yes—some U.S. brands have requested that we do not forward their products internationally due to brand owner shipping restrictions. Here are some of the merchants we currently cannot ship from: abercrombie.com abercrombieandfitch.com abercrombiefitch.com abercrombiekids.com advdshop.com belk.com bonton.com coachfactory.com crest.com eyeslipsface.com hoka.com hollisterco.com motorola.com newbalance.com salomon.com supremenewyork.com 🚫 Orders from these stores may be canceled or undeliverable to your international address.

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

Warehouse

Postal Code

Cost of Goods(US $)

Weight

Package Dimensions

Knowing how big your package will help us provide a more accurate cost.

inch

length

width

height

FAQ

Q How do I use OneBox?

Q When do I have to pay additional taxes and duties to the delivery agent?

Q Can I switch from Prime or Basic to Business mid-year?

Q What is Basic Membership?

Q Are there U.S. online stores I can't order from?

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