Question 1

What should I do if my package was delivered to the wrong U.S. Address?

Accepted Answer

Please contact the merchant as soon as possible and request for them to re-direct the package to your correct U.S. Address. Please note that the courier will only take instructions from the you, the sender.

Question 2

Are there any taxes and duties?

Accepted Answer

Yes. All international shipments are subject to import duties and taxes based on your destination country’s rules.

These charges vary by:

Item value

Product type

Country of delivery

📦 comGateway does not control or collect these fees. You’ll be notified by the courier if payment is required.

Country-Specific Guidelines

Here are some general import rules for common destinations. For exact details, please check with your local customs authority.

As of 1 January 2024, GST in Singapore is 9% and applies to all imports, including:

Low-value goods (S$400 or below)

Items shipped via air or post

For more info, visit the IRAS website

A GST Calculation Example:

Cost of Goods: S$390

Freight: S$30

Insurance: S$4.20

GST (9%) = S$38.20 on the full sum

GST Handling Fee:

A 5% administrative fee is charged on the GST amount.

What is the GST handling fee?

It is the processing/administrative fee (5%) levied on the GST amount payable.

Shipments to Australia are delivered duty paid (DDP)—this means all GST and duties are included in your shipping cost at checkout.

No additional payment is needed when your package is delivered.

Key notes:

A 10% Goods and Services Tax (GST) applies to most imported goods, regardless of value. Customs Duty (typically 0-10%, depending on the goods) & import processing fee applies if the value exceeds AUD 1,000.
GST/Duties Handling Fee : A 5% administrative fee is charged on the total GST/Duties amount
This tax is automatically calculated and collected by comGateway at the time of payment
There are no customs clearance delays due to unpaid taxes

✅ Everything is prepaid, and your items arrive ready to open—no surprise fees, no fuss.

Since the UK’s exit from the EU, all imports—including personal goods—are subject to VAT and potentially customs duties, depending on the value and item type.

General guidelines:

VAT (20%) is applied to most imported goods

Items valued under £135: VAT is applied at checkout if the seller is registered, or charged on delivery

VAT Handling Fee:

A 5% administrative fee is charged on the VATamount.

Items over £135: May be subject to both VAT and customs duty, payable to the courier upon delivery

📦 You’ll receive a notification from the courier (DHL or FedEx) if any payment is required before delivery.

Important: Aways check the latest updates via UK HMRC .

Shipping to the Rest of the World

All imported goods are subject to a country's customs and duties. As limits and regulations vary in different countries, we encourage you to check on the website of your country's governing authority.

Shipments to the rest of the world, are delivered with duty unpaid (DDU). This means duties and customs will not be included on your final checkout during shipment.

Duties and custom payments will be made to the courier delivering your package.

Question 3

I have paid for a BuyForMe order but some items within my order are now unavailable and have not been placed. When will I be refunded for these items?

Accepted Answer

Rest assured, comGateway only charges you for the items that were placed. Therefore, no refund is required for items that were not placed.

Question 4

What are CGW Dollars?

Accepted Answer

Use your CGW Dollars to offset international shipping fees!

Simply apply it at checkout.

CGW$ = 1 USD

Question 5

What do I do after buying from the merchant?

Accepted Answer

Once you’ve placed your order with the merchant, here’s what to do next:

Wait for the store to ship your order

Most merchants will send you an email with tracking details once your order is on the way.

Check how many packages your order will arrive in—

Some orders may be split into multiple shipments. Once you have tracking numbers, you can:

Log into your comGateway account

Go to Expected Deliveries

Enter the tracking info for each package

This helps us receive and process your packages faster.

Consider combining your shipments

You can shop from more than one merchant or place additional orders before shipping your packages internationally.

Why? Because:

The first half-kilo of any shipment is the most expensive

Every half-kilo after that costs significantly less

So the more you combine, the more you save

💡 Enjoy 7 or 30 days of free storage (Lite & Basic Member)

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