Question 1

How do I use OneBox?

Accepted Answer

Log into your account and go to Ship OneBox

You will see your packages that can be safely combined together in one container. Select a minimum of two packages and click "Proceed with OneBox.”

Select or provide packing instructions, if any.

Agree to the Terms and Conditions and click "Confirm."

Complete the rest of the checkout process.

Once checkout is complete, your packages will no longer appear on your dashboard while our warehouse team is processing your request. This can take up to two business days.

You'll receive 2 notification emails: when your OneBox request is received and upon its completion.

You can view your request history by going to the Service Order in your Dashboard.

OneBox Terms and Conditions

By confirming this request, you agree and allow comGateway to discard or cut external packing materials to reduce volumetric weight. This may affect its eligibility for Returns, depending on the merchant's policies. We do not guarantee that all your items will fit in one container, but trust that our expert warehouse team will put them in the least number of boxes or polybags without compromising its safety during international delivery. This process cannot be undone and is irreversible. OneBox package(s) is not eligible to be split into multiple packages. Processing will take up to 2 business days to complete. However, depending on the complexity of your instructions, additional processing days may be needed. We cannot guarantee that all additional instructions will be carried out. If OneBox is not feasible on your selected packages, we’ll notify you and payment will be refunded.

Question 2

How does comGateway support greener shipping?

Accepted Answer

We support greener shipping by:

-Participating in DHL’s GoGreen program

-Encouraging shipment consolidation to reduce packaging and transport emissions

-Minimizing unnecessary handling and wastage

-Continuously reviewing ways to improve operational efficiency

Question 3

Can you auction for items on eBay on my behalf?

Accepted Answer

We don’t place auction bids or bid on items for customers—but if the item has a Buy It Now option, we’ve got you.

Just submit a BuyForMe request on the BFM Order form as usual, and under Other Instructions, let us know to use the “Buy It Now” purchase option. You can also include promo codes or seller notes if needed.

Question 4

Are there any taxes and duties?

Accepted Answer

Yes. All international shipments are subject to import duties and taxes based on your destination country’s rules.

These charges vary by:

Item value

Product type

Country of delivery

📦 comGateway does not control or collect these fees. You’ll be notified by the courier if payment is required.

Country-Specific Guidelines

Here are some general import rules for common destinations. For exact details, please check with your local customs authority.

As of 1 January 2024, GST in Singapore is 9% and applies to all imports, including:

Low-value goods (S$400 or below)

Items shipped via air or post

For more info, visit the IRAS website

A GST Calculation Example:

Cost of Goods: S$390

Freight: S$30

Insurance: S$4.20

GST (9%) = S$38.20 on the full sum

GST Handling Fee:

A 5% administrative fee is charged on the GST amount.

What is the GST handling fee?

It is the processing/administrative fee (5%) levied on the GST amount payable.

Shipments to Australia are delivered duty paid (DDP)—this means all GST and duties are included in your shipping cost at checkout.

No additional payment is needed when your package is delivered.

Key notes:

A 10% Goods and Services Tax (GST) applies to most imported goods, regardless of value. Customs Duty (typically 0-10%, depending on the goods) & import processing fee applies if the value exceeds AUD 1,000.
GST/Duties Handling Fee : A 5% administrative fee is charged on the total GST/Duties amount
This tax is automatically calculated and collected by comGateway at the time of payment
There are no customs clearance delays due to unpaid taxes

✅ Everything is prepaid, and your items arrive ready to open—no surprise fees, no fuss.

Since the UK’s exit from the EU, all imports—including personal goods—are subject to VAT and potentially customs duties, depending on the value and item type.

General guidelines:

VAT (20%) is applied to most imported goods

Items valued under £135: VAT is applied at checkout if the seller is registered, or charged on delivery

VAT Handling Fee:

A 5% administrative fee is charged on the VATamount.

Items over £135: May be subject to both VAT and customs duty, payable to the courier upon delivery

📦 You’ll receive a notification from the courier (DHL or FedEx) if any payment is required before delivery.

Important: Aways check the latest updates via UK HMRC .

Shipping to the Rest of the World

All imported goods are subject to a country's customs and duties. As limits and regulations vary in different countries, we encourage you to check on the website of your country's governing authority.

Shipments to the rest of the world, are delivered with duty unpaid (DDU). This means duties and customs will not be included on your final checkout during shipment.

Duties and custom payments will be made to the courier delivering your package.

Question 5

Why have I received more than one package at my U.S. address for a single merchant order?

Accepted Answer

If you buy more than one item within a single order, U.S. merchants sometimes send the items in more than one package.

This usually happens because:

Items are shipped from different warehouses

Some items were out of stock and shipped later once available

Each package will still be routed to your U.S. address and reflected individually in your comGateway account.

Shipping to Argentina

Estimate Shipping Cost to Argentina

$58.18

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