Log into your account and go to Ship OneBox You will see your packages that can be safely combined together in one container. Select a minimum of two packages and click "Proceed with OneBox.” Select or provide packing instructions, if any. Agree to the Terms and Conditions and click "Confirm." Complete the rest of the checkout process. Once checkout is complete, your packages will no longer appear on your dashboard while our warehouse team is processing your request. This can take up to two business days. You'll receive 2 notification emails: when your OneBox request is received and upon its completion. You can view your request history by going to the Service Order in your Dashboard. OneBox Terms and Conditions By confirming this request, you agree and allow comGateway to discard or cut external packing materials to reduce volumetric weight. This may affect its eligibility for Returns, depending on the merchant's policies. We do not guarantee that all your items will fit in one container, but trust that our expert warehouse team will put them in the least number of boxes or polybags without compromising its safety during international delivery. This process cannot be undone and is irreversible. OneBox package(s) is not eligible to be split into multiple packages. Processing will take up to 2 business days to complete. However, depending on the complexity of your instructions, additional processing days may be needed. We cannot guarantee that all additional instructions will be carried out. If OneBox is not feasible on your selected packages, we’ll notify you and payment will be refunded.

Shipping to Thailand

Restrictions / Prohibited / Duties & Taxes

Your 2026 Cheat Sheet for Navigating Thailand Customs and Import Taxes Why Knowing Prohibited Items Saves You Money When Shipping from the USA

Shop US brands for Thailand. Beware of the strict strict ban on e-cigarettes/vaping. Learn about the 1,500 THB de minimis value for tax-free imports.

Estimate Shipping Cost to Thailand

Q: What is OneBox and why use it?

OneBox is comGateway’s premium repacking service designed to help you save on international shipping costs—especially when shopping from multiple U.S. online stores. Our U.S. warehouse team removes unnecessary packaging (like shoe boxes or decorative gift boxes) and combines your items into a single, smaller box , reducing your shipment’s volumetric weight —without compromising item safety. 📦 Less wasted space = lower dimensional weight = more savings. How does OneBox help save on shipping cost? Items may arrive in oversized boxes with lots of air and unnecessary filler packaging material These inflated package sizes increase your volumetric weight (how shipping is charged) OneBox reduces that size—sometimes by up to 5 0% — by transferring and combining the contents of multiple packages (of your choosing) to a box of the lowest possible volumetric weight. No extra fees, no guessing: OneBox includes both consolidation and repack services in a single fee You don’t pay per package—we handle the whole shipment If your OneBox ends up costing more than the original weight, we’ll cap the charge at the original rate and refund the OneBox fee How much is the OneBox fee? OneBox is the easiest way to get one shipment, one box, and the lowest shipping cost possible.

Q: Can I use my U.S. Address as Billing Address?

Your U.S. Address is only meant to be your U.S. shipping address, not your billing address, or an address for you to manage mail.

Q: I have paid for a BuyForMe order but some items within my order are now unavailable and have not been placed. When will I be refunded for these items?

Rest assured, comGateway only charges you for the items that were placed. Therefore, no refund is required for items that were not placed.

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

Warehouse

Postal Code

Cost of Goods(US $)

Weight

Package Dimensions

Knowing how big your package will help us provide a more accurate cost.

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length

width

height

FAQ

Q What is OneBox and why use it?

Q How do I use OneBox?

Q When you buy it for me, who do I pay?

Q Can I use my U.S. Address as Billing Address?

Q I have paid for a BuyForMe order but some items within my order are now unavailable and have not been placed. When will I be refunded for these items?

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