Q: Will I be subject to U.S. Duties & Taxes when I return my items to the U.S?

No, not if your return is properly documented. As long as the item is clearly marked as a return , hasn’t been altered, and includes valid documentation, it should not be subject to U.S. import duties or taxes . ✅ Include return documents like the merchant’s commercial invoice and RMA number ✅ Mark the shipment as “Returned Goods” when preparing your label

Question 1

Why aren’t all my packages eligible for OneBox?

Accepted Answer

With the safety of your packages during international shipment in mind, we are excluding certain products that may pose risk or compromise your other packages. These include:

Package containing PI-965 batteries

Package containing prohibited goods

Question 2

Can I use my U.S. Address as Billing Address?

Accepted Answer

Your U.S. Address is only meant to be your U.S. shipping address, not your billing address, or an address for you to manage mail.

Question 3

Will I be subject to U.S. Duties & Taxes when I return my items to the U.S?

Accepted Answer

No, not if your return is properly documented.

As long as the item is clearly marked as a return, hasn’t been altered, and includes valid documentation, it should not be subject to U.S. import duties or taxes.

✅ Include return documents like the merchant’s commercial invoice and RMA number

✅ Mark the shipment as “Returned Goods” when preparing your label

Question 4

Can I return a package currently at my U.S. address?

Accepted Answer

Yes—we can help you return packages from your U.S. address to the original merchant.

Just note: comGateway is not the seller, so we can’t guarantee your return will be accepted. Please check the merchant’s return policy before starting.

If you’ve already received the package and want to return it from your home country, see this guide on international returns:

How it works:

You request the return.

We help coordinate and ship the package back to the merchant.

If the return is approved and processed, any refunds go directly to you.

If you’ve already received the package and need to return an order, see for international returns.

Charges for U.S. domestic returns:

$4.00 return processing fee for the first package

$2.50 per additional package in the same return request

You’ll also cover:
- Domestic return shipping costs (if applicable)
- Any fees charged by the merchant

If You Bought Directly from the Merchant (and the item is still at your U.S. Address)

1. Check the merchant’s return policy:

Is the item eligible for return or replacement?

Is there a returns window (e.g. 15–60 days)?

Will the refund be to your original payment or store credit?

Will the merchant provide a prepaid return label?

2. Gather required documents from the merchant:

A commercial invoice

A return label

An RMA (return authorization number) if applicable

⚠️ If no return label is provided, you’ll need to cover the U.S. domestic shipping fee.

3. Email us

Let us know what item(s) you want to return. Attach:

A copy of the return label (if available)

RMA number (if provided)

We’ll review and send you:

A shipping quote

Our return processing fee

Payment instructions

4. Make payment

Complete payment via My Account > Payment Requests.

5. Return processing & refund

We’ll process the return in 2 business days.

After return, track the refund with the merchant directly.

comGateway does not manage refunds for direct purchases.

If You Used BuyForMe (and the item is still at your U.S. Address)

1. Contact us

Email us with the item(s) you’d like to return. We’ll:

Review the merchant’s return policy

Obtain a return label + RMA from the merchant (if applicable)

Send you the full quote (including processing + domestic shipping fees)

2. Confirm and pay

Once you approve, make payment via My Account > Payment Requests.

3. Return processing

We’ll handle the return within 2 business days

Courier will pick up your item from our warehouse

You’ll receive:
- A consignment note
- A tracking number

4. Refund processing

After the merchant issues a refund, we’ll transfer the amount to your original payment method

This will happen within 7 business days, minus any return fees

Question 5

Why am I unable to enter my U.S. Address as my shipping address in the merchant page?

Accepted Answer

Ensure that you have not entered any special characters in the address field – some merchant pages may not be able to compute them. Eg, in some merchant pages, you may need to omit the prefix “C/O” that comes before your Suite ID.

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