Shipping to New Zealand

Restrictions / Prohibited / Duties & Taxes

Stop Paying Unnecessary Fees When Shipping from the USA to New Zealand Fast Track Your Customs Clearance by Avoiding These Prohibited Items for New Zealand Essential 2026 Updates for Shipping from the USA to New Zealand

Get US products delivered to NZ. Watch out for the 15% GST and strict MPI biosecurity rules on honey, food, and outdoor equipment.

Estimate Shipping Cost to New Zealand

Q: What happened to secure.comgateway.com & secure.hopshopgo.com?

Both sites have been upgraded to www.comgateway.com.

Q: How do I know if I’m a Prime member?

You’ll see your Prime badge in your comGateway dashboard when you qualify. To check your current Prime status, go to Dashboard . There, you’ll see: Your membership tier validity period

Q: What are insurance fees?

Every international shipment is automatically insured by comGateway against loss or damage. Insurance costs 1.5% of your total charges to comGateway, which includes: Item cost (as declared) U.S. domestic shipping (for BuyForMe orders) International shipping Fuel surcharge Remote area surcharge, if applicable 🔒 Coverage is limited to USD $5,000 If something is lost or damaged, compensation is based on: The declared value of your goods U.S. domestic shipping (BuyForMe only) International shipping from the U.S. to your delivery address

Q: My item was lost in transit. When I bought it, it was US$50 on sale. Now it’s retailing for US$100. What is my claimable amount?

Your claim is based on the declared value at the time of shipment —not the current market price. So in this case, since the item was declared at $50 , that would be the maximum claimable amount , even if the item’s value has increased since then. 🧾 This is why it’s important to declare your item’s full value accurately when you ship—any claims depends on it.

Q: How do I update what packages I expect?

Check how many packages your order will arrive in— Some orders may be split into multiple shipments. Once you have tracking numbers, you can: Log into your comGateway account Go to Expected Deliveries Enter the tracking info for each package This helps us receive and process your packages faster.

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

Warehouse

Postal Code

Cost of Goods(US $)

Weight

Package Dimensions

Knowing how big your package will help us provide a more accurate cost.

inch

length

width

height

FAQ

Q What happened to secure.comgateway.com & secure.hopshopgo.com?

Q How do I know if I’m a Prime member?

Q What are insurance fees?

Q My item was lost in transit. When I bought it, it was US$50 on sale. Now it’s retailing for US$100. What is my claimable amount?

Q How do I update what packages I expect?

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