Question 1

Are there other fees?

Accepted Answer

Yes—but only in special cases.

Our shipping partners (DHL and FedEx) may apply surcharges for certain types of deliveries.

These apply to about 5% of shipments annually and include things like:

Remote area delivery

Oversized or irregularly shaped packages

Non-stackable packages

Additional handling requirements

🧾 We review these surcharges regularly and always aim to keep them fair, accurate, and fully transparent.

Surcharges Table

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Note: Variations in cost depends on the delivering courier and shipment's final destination.

Question 2

What are the exclusive perks of the Business Program?

Accepted Answer

Business members get access to advanced tools and services built for resellers, ecommerce users, and high-volume shippers:

90 Days of Free Storage – Great for bulk orders or staggered shipments.

5% BuyForMe Fee – Look out for our email on promotional vouchers!

Unlimited Free Consolidation – Combine as many packages as you want—no extra charge.

Free Repacking – Every time, no cap. We’ll trim and slim your shipment at no extra cost.

Free Express Shipping Upgrade – Pay Standard, ship Express. No decision needed.

Question 3

Can I cancel or change the details of my shipment like my delivery address?

Accepted Answer

Unfortunately, no. Once payment has been made, your shipment is immediately processed by our system for timely dispatch—so we’re unable to cancel or modify it.

🛑 Double-check everything (shipping address, repack options, items selected) before you pay.

Question 4

Can I ship lithium batteries or Items containing lithium batteries?

Accepted Answer

Yes, but there are some conditions.

Lithium batteries are subject to additional regulations, due to the potential danger of fire. These regulations vary by country and courier, and couriers will not ship batteries to certain countries. In general:

A package can have a maximum of two items with lithium batteries

All lithium batteries in any form must be transported in a box

A battery’s size and strength, and how it is packaged (example: pre-installed/ packed with device/ loose) will influence its applicable regulations and restrictions

Loose lithium ion batteries (e.g., power banks, GoPro batteries) must be shipped separately

Loose lithium batteries are delivered via Standard shipping only. Due to its nature, additional transit times may be needed, whenever necessary.

Lithium metal batteries in loose form or not pre-installed within the device (eg: round button batteries) cannot be shipped internationally.

A battery surcharge of $18 per shipment is payable upon checkout as determined by our courier partners.

These regulations are complex, but our team of trained specialists can arrange for export of most lithium batteries and electronic devices containing these batteries. As a result, packages containing lithium batteries will be subject to a lithium battery processing fee.

For assistance determining if your lithium battery item can be repacked with other items or if comGateway can ship lithium batteries and electronic devices containing these batteries to your country, please contact our Customer Service team.

List of common items that contain lithium batteries, and how they must generally be shipped

Question 5

How do I ensure that I am shopping the U.S. version of the online store?

Accepted Answer

There are two things to look out for:
1. Selecting Store Location or URL to U.S.

When you are at the merchant website, ensure that the store location or URL is set to U.S./ United States

Selecting your local region site may only show limited shopping selections reflect higher international prices.

Many merchants will embed international shipping costs into their international product selection.

2. Always Select US Currency To View Prices

Choose to view shopping in your local currency and you’ll often be shown higher prices. To compensate with currency fluctuations, many merchants quote inflated exchange rates.

Tip: Make sure that what you are shopping for is not a prohibited item for international shipping. For a full listing, please visit Prohibited Items.

Shipping to Italy

Estimate Shipping Cost to Italy

$45.59

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