Log into your account and go to Ship OneBox You will see your packages that can be safely combined together in one container. Select a minimum of two packages and click "Proceed with OneBox.” Select or provide packing instructions, if any. Agree to the Terms and Conditions and click "Confirm." Complete the rest of the checkout process. Once checkout is complete, your packages will no longer appear on your dashboard while our warehouse team is processing your request. This can take up to two business days. You'll receive 2 notification emails: when your OneBox request is received and upon its completion. You can view your request history by going to the Service Order in your Dashboard. OneBox Terms and Conditions By confirming this request, you agree and allow comGateway to discard or cut external packing materials to reduce volumetric weight. This may affect its eligibility for Returns, depending on the merchant's policies. We do not guarantee that all your items will fit in one container, but trust that our expert warehouse team will put them in the least number of boxes or polybags without compromising its safety during international delivery. This process cannot be undone and is irreversible. OneBox package(s) is not eligible to be split into multiple packages. Processing will take up to 2 business days to complete. However, depending on the complexity of your instructions, additional processing days may be needed. We cannot guarantee that all additional instructions will be carried out. If OneBox is not feasible on your selected packages, we’ll notify you and payment will be refunded.

Shipping to Israel

Restrictions / Prohibited / Duties & Taxes

How to Avoid Surprise Fees and Customs Traps When Shipping from the USA to Israel 8 Categories of Banned Goods and Restricted Items When Shipping from the USA to Israel The Quick Cheat Sheet for Israel Customs and Import Taxes

Ship to Israel easily with our professional service. 1.0kg ship to Israel shipping charge will cost $77.61. We offer fast transit times, full insurance coverage, and delivery to all destinations.

Estimate Shipping Cost to Israel

Q: How does comGateway support greener shipping?

We support greener shipping by: -Participating in DHL’s GoGreen program -Encouraging shipment consolidation to reduce packaging and transport emissions -Minimizing unnecessary handling and wastage -Continuously reviewing ways to improve operational efficiency

Q: Will I be subject to U.S. Duties & Taxes when I return my items to the U.S?

No, not if your return is properly documented. As long as the item is clearly marked as a return , hasn’t been altered, and includes valid documentation, it should not be subject to U.S. import duties or taxes . ✅ Include return documents like the merchant’s commercial invoice and RMA number ✅ Mark the shipment as “Returned Goods” when preparing your label

Q: What if I’m not home to receive my delivery?

No worries. If you miss the delivery, your courier will leave a delivery notice with their local contact info. Just call the number on the notice to reschedule delivery or arrange for pickup.

Q: How do I join the Business Program?

Go to your Account Settings Click Upgrade to Business Pay the US$100 annual fee to activate your benefits immediately

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

Warehouse

Postal Code

Cost of Goods(US $)

Weight

Package Dimensions

Knowing how big your package will help us provide a more accurate cost.

inch

length

width

height

FAQ

Q How does comGateway support greener shipping?

Q Will I be subject to U.S. Duties & Taxes when I return my items to the U.S?

Q What if I’m not home to receive my delivery?

Q How do I use OneBox?

Q How do I join the Business Program?

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