Q: Can I ship to China if my shipment is worth more than RMB2000?

According to China Customs regulations , shipments with multiple items must not exceed RMB2000 in total value . If your package includes multiple items worth over RMB2000, you’ll need to split them into separate shipments . Please contact our customer service team and we’ll help you do this. If your package includes only one item , you can ship it even if it exceeds RMB2000— but you must pay any applicable taxes or duties at Customs clearance.

Question 1

Who should join the Business Program?

Accepted Answer

The Business tier is ideal if you:

Resell U.S. products on local marketplaces

Ship multiple times a month

Want priority processing and support

Need a more robust system for tracking, managing, and automating your U.S. orders

It’s especially great for Shopify/Etsy sellers, TikTok/Instagram live sellers, or wholesale buyers.

Question 2

Are there U.S. online stores I can't order from?

Accepted Answer

Yes—some U.S. brands have requested that we do not forward their products internationally due to brand owner shipping restrictions.

Here are some of the merchants we currently cannot ship from:

abercrombie.com

abercrombieandfitch.com

abercrombiefitch.com

abercrombiekids.com

advdshop.com

belk.com

bonton.com

coachfactory.com

crest.com

eyeslipsface.com

hoka.com

hollisterco.com

motorola.com

newbalance.com

salomon.com

supremenewyork.com

🚫 Orders from these stores may be canceled or undeliverable to your international address.

Question 3

Can I return a package currently at my U.S. address?

Accepted Answer

Yes—we can help you return packages from your U.S. address to the original merchant.

Just note: comGateway is not the seller, so we can’t guarantee your return will be accepted. Please check the merchant’s return policy before starting.

If you’ve already received the package and want to return it from your home country, see this guide on international returns:

How it works:

You request the return.

We help coordinate and ship the package back to the merchant.

If the return is approved and processed, any refunds go directly to you.

If you’ve already received the package and need to return an order, see for international returns.

Charges for U.S. domestic returns:

$4.00 return processing fee for the first package

$2.50 per additional package in the same return request

You’ll also cover:
- Domestic return shipping costs (if applicable)
- Any fees charged by the merchant

If You Bought Directly from the Merchant (and the item is still at your U.S. Address)

1. Check the merchant’s return policy:

Is the item eligible for return or replacement?

Is there a returns window (e.g. 15–60 days)?

Will the refund be to your original payment or store credit?

Will the merchant provide a prepaid return label?

2. Gather required documents from the merchant:

A commercial invoice

A return label

An RMA (return authorization number) if applicable

⚠️ If no return label is provided, you’ll need to cover the U.S. domestic shipping fee.

3. Email us

Let us know what item(s) you want to return. Attach:

A copy of the return label (if available)

RMA number (if provided)

We’ll review and send you:

A shipping quote

Our return processing fee

Payment instructions

4. Make payment

Complete payment via My Account > Payment Requests.

5. Return processing & refund

We’ll process the return in 2 business days.

After return, track the refund with the merchant directly.

comGateway does not manage refunds for direct purchases.

If You Used BuyForMe (and the item is still at your U.S. Address)

1. Contact us

Email us with the item(s) you’d like to return. We’ll:

Review the merchant’s return policy

Obtain a return label + RMA from the merchant (if applicable)

Send you the full quote (including processing + domestic shipping fees)

2. Confirm and pay

Once you approve, make payment via My Account > Payment Requests.

3. Return processing

We’ll handle the return within 2 business days

Courier will pick up your item from our warehouse

You’ll receive:
- A consignment note
- A tracking number

4. Refund processing

After the merchant issues a refund, we’ll transfer the amount to your original payment method

This will happen within 7 business days, minus any return fees

Question 4

Why should I use comGateway to shop from U.S. online stores that already ship to my country?

Accepted Answer

Even if the store ships overseas, you could be paying too much. Here’s why shipping with comGateway can save you more:

🏷️ No U.S. Sales Tax – Your U.S. address is in Oregon, a sales tax-free state.
🧾 Use U.S. Discount Coupons at checkout.
📦 Consolidate packages from multiple stores to reduce international shipping costs.
✂️ Use repack services to save on shipping weight.
💸 Access lower international rates compared to most merchant shipping fees.
🕒 Free 7 to 30 day storage gives you time to wait for other orders to arrive.

Many merchants in the U.S. readily accept payments by credit cards with a non-U.S. billing address but

Question 5

Can I ship to China if my shipment is worth more than RMB2000?

Accepted Answer

According to China Customs regulations, shipments with multiple items must not exceed RMB2000 in total value.

If your package includes multiple items worth over RMB2000, you’ll need to split them into separate shipments.
Please contact our customer service team and we’ll help you do this.

If your package includes only one item, you can ship it even if it exceeds RMB2000—but you must pay any applicable taxes or duties at Customs clearance.

Shipping to Ireland

Estimate Shipping Cost to Ireland

$45.59

Shipping Solutions Backed by World-Class Couriers

カスタマーサポート

私たちについて

詳しく知る

送料や「BuyForMe」の限定割引を誰よりも早くゲットしませんか？

comGateway の最新情報を受け取る