Shipping to United Kingdom

Restrictions / Prohibited / Duties & Taxes

The Quick Reference Cheat Sheet for UK Import Taxes and Customs Duties A Step by Step Checklist for Banned Items When Shipping to the UK Why You Should Stop Believing These Common Myths About Shipping from the USA to the UK

Buying from the US after Brexit? Learn about the £135 VAT threshold, handling fees, and restrictions on shipping perfumes and batteries to the UK.

Estimate Shipping Cost to United Kingdom

Q: I can’t make payment, what should I do?

Payment problems? Try these quick fixes—they work for most: Clear your cache and cookies and try again Make payment using a different browser Use PayPal at checkout if your card isn’t working

Q: What is OneBox and why use it?

OneBox is comGateway’s premium repacking service designed to help you save on international shipping costs—especially when shopping from multiple U.S. online stores. Our U.S. warehouse team removes unnecessary packaging (like shoe boxes or decorative gift boxes) and combines your items into a single, smaller box , reducing your shipment’s volumetric weight —without compromising item safety. 📦 Less wasted space = lower dimensional weight = more savings. How does OneBox help save on shipping cost? Items may arrive in oversized boxes with lots of air and unnecessary filler packaging material These inflated package sizes increase your volumetric weight (how shipping is charged) OneBox reduces that size—sometimes by up to 5 0% — by transferring and combining the contents of multiple packages (of your choosing) to a box of the lowest possible volumetric weight. No extra fees, no guessing: OneBox includes both consolidation and repack services in a single fee You don’t pay per package—we handle the whole shipment If your OneBox ends up costing more than the original weight, we’ll cap the charge at the original rate and refund the OneBox fee How much is the OneBox fee? OneBox is the easiest way to get one shipment, one box, and the lowest shipping cost possible.

Q: I don’t have my item’s tracking number, what should I do?

If you didn’t receive a tracking number, simply contact the merchant you purchased from. They’ll be able to provide the tracking details once your order has shipped. 📦 Having a tracking number helps us process your package faster when it arrives at your U.S. address.

Q: Why is my chargeable weight for international shipping different from the weight reflected in my Airway Bill receipt?

The weight on your Airway Bill shows the actual (physical) weight of your package. However, international shipping rates are based on whichever is greater : The actual weight , or The volumetric (dimensional) weight 📦 If your package takes up more space than its actual weight suggests, the volumetric weight This is a standard practice across all major couriers like DHL and FedEx.

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

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FAQ

Q I can’t make payment, what should I do?

Q What is OneBox and why use it?

Q How does the Business Program compare to other membership tiers?

Q I don’t have my item’s tracking number, what should I do?

Q Why is my chargeable weight for international shipping different from the weight reflected in my Airway Bill receipt?

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