If your package is held by your country’s customs authority, the courier (DHL or FedEx) will typically:

• Notify you directly about the issue

• Request any necessary documents or payments (e.g. duties, invoices, ID)

You’ll need to follow your courier’s instructions to clear the package. If customs rejects or returns your package, here’s what happens:

• The courier may attempt to return the package to comGateway’s U.S. address (if possible)

• You may be charged for return shipping costs

• If the package is confiscated by customs, a refund is not possible

🚫 Customs clearance issues are outside comGateway’s control. Always ensure your shipment complies with local import laws to avoid delays or seizure.