Question 1

Are there U.S. online stores I can't order from?

Accepted Answer

Yes—some U.S. brands have requested that we do not forward their products internationally due to brand owner shipping restrictions.

Here are some of the merchants we currently cannot ship from:

abercrombie.com

abercrombieandfitch.com

abercrombiefitch.com

abercrombiekids.com

advdshop.com

belk.com

bonton.com

coachfactory.com

crest.com

eyeslipsface.com

hoka.com

hollisterco.com

motorola.com

newbalance.com

salomon.com

supremenewyork.com

🚫 Orders from these stores may be canceled or undeliverable to your international address.

Question 2

What’s the difference between Standard and Express shipping?

Accepted Answer

Both shipping options are fast and reliable—carried by our logistics partners, DHL and FedEx—but they differ in speed and cost:

💡 Express is faster, Standard is more budget-friendly.

Need help deciding? Consider:

Where you’re shipping to

Whether you’re repacking

If you’re combining multiple packages and time isn’t critical, then Standard is often better for bulk or heavier shipments.

Question 3

What is the repack service?

Accepted Answer

Repack is a service to reduce your shipping charge when

we are able to reduce the volumetric weight of a package

when the volumetric weight of a package is at least 2kg more than the actual weight

and by repacking, your original package contents are not compromised

How does repack work?

Sometimes, a merchant might ship your package to your U.S. Address in too large a box.

When you request for a repack, our processing team will assess your package for repack suitability when it arrives at your U.S. Address. If your package can be repacked, you will receive an email with a repack option.

How do you reduce a package’s volumetric weight?

Our team will cut-down the original package to reduce either its length, width or height, whichever gives you the maximum savings.

Our team will remove the boxes for apparels and bag them.

Please note that we do not remove your items original product packaging when we repack.

What are the fees for the repack service?

Box cut downs: US$7 charge per package

Splitting services fees cost the same as repack.

Repacking service adds an extra 1 to 2 business days to the delivery date of your shipment.

For packages exceeding 30kg after repacking, additional fees may apply.

Question 4

How does comGateway support greener shipping?

Accepted Answer

We support greener shipping by:

-Participating in DHL’s GoGreen program

-Encouraging shipment consolidation to reduce packaging and transport emissions

-Minimizing unnecessary handling and wastage

-Continuously reviewing ways to improve operational efficiency

Question 5

Can I ship lithium batteries or Items containing lithium batteries?

Accepted Answer

Yes, but there are some conditions.

Lithium batteries are subject to additional regulations, due to the potential danger of fire. These regulations vary by country and courier, and couriers will not ship batteries to certain countries. In general:

A package can have a maximum of two items with lithium batteries

All lithium batteries in any form must be transported in a box

A battery’s size and strength, and how it is packaged (example: pre-installed/ packed with device/ loose) will influence its applicable regulations and restrictions

Loose lithium ion batteries (e.g., power banks, GoPro batteries) must be shipped separately

Loose lithium batteries are delivered via Standard shipping only. Due to its nature, additional transit times may be needed, whenever necessary.

Lithium metal batteries in loose form or not pre-installed within the device (eg: round button batteries) cannot be shipped internationally.

A battery surcharge of $18 per shipment is payable upon checkout as determined by our courier partners.

These regulations are complex, but our team of trained specialists can arrange for export of most lithium batteries and electronic devices containing these batteries. As a result, packages containing lithium batteries will be subject to a lithium battery processing fee.

For assistance determining if your lithium battery item can be repacked with other items or if comGateway can ship lithium batteries and electronic devices containing these batteries to your country, please contact our Customer Service team.

List of common items that contain lithium batteries, and how they must generally be shipped

Shipping to El Salvador

Estimate Shipping Cost to El Salvador

$97.93

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