Question 1

What is Lite Membership?

Accepted Answer

Lite is the default, free tier. You can shop and ship—but perks like extended storage, repack discounts, and shipping rate savings are reserved for upgraded members.

Question 2

What’s the difference between Standard and Express shipping?

Accepted Answer

Both shipping options are fast and reliable—carried by our logistics partners, DHL and FedEx—but they differ in speed and cost:

💡 Express is faster, Standard is more budget-friendly.

Need help deciding? Consider:

Where you’re shipping to

Whether you’re repacking

If you’re combining multiple packages and time isn’t critical, then Standard is often better for bulk or heavier shipments.

Question 3

Can I use BuyForMe service even for merchants that accept my credit cards with a non-U.S. billing address?

Accepted Answer

Sure! Some customers enjoy the convenience of our BuyForMe service where they can leave the entire purchase process to comGateway. Note however that there is a BuyForMe of 10% of (total cost of items purchased + domestic shipping, if any). Prime customers enjoys a reduced service fee of 7%.

Simply follow these steps to place your BuyForMe order with us.

Login to your account and click on Buy For Me on your dashboard or BFM Orders in your sidebar. Then click on BuyForMe Cart.
A BuyForMe form will appear. Fill in your order details. You may fill in as many items as you wish from the same merchant
We will place your order(s), checkout and pay the merchant. Your shopping will be sent to your U.S. Address
We will send you an email once we have placed your order(s)
If you wish to shop from another online store, please fill out a new BuyForMe form. Please note that we require one form (regardless of the items required) for separate merchants.
Your packages have arrived at your U.S. Address. What's next!Receive an email from us 1-2 days after your packages arrive with details includingYou can also view your packages at your dashboard Only when your packages arrive, will we be able to inform you of the international shipping weight and other applicable fees.
- your package(s) individual weight
- date of receipt
- scanned invoice(s)
When all your packages arrive at your U.S. Address, manage how you want them shipped home in My Packages.

We have optional add-on services for savings on shipping. Learn about it at FAQ - Ship Smarter: Add-On Services

Question 4

What should I do when I receive my package from the delivery agent?

Accepted Answer

When your package arrives:

Check the condition before signing

If applicable, pay any Duties & Taxes due to the delivery agent.

Question 5

What do I do after buying from the merchant?

Accepted Answer

Once you’ve placed your order with the merchant, here’s what to do next:

Wait for the store to ship your order

Most merchants will send you an email with tracking details once your order is on the way.

Check how many packages your order will arrive in—

Some orders may be split into multiple shipments. Once you have tracking numbers, you can:

Log into your comGateway account

Go to Expected Deliveries

Enter the tracking info for each package

This helps us receive and process your packages faster.

Consider combining your shipments

You can shop from more than one merchant or place additional orders before shipping your packages internationally.

Why? Because:

The first half-kilo of any shipment is the most expensive

Every half-kilo after that costs significantly less

So the more you combine, the more you save

💡 Enjoy 7 or 30 days of free storage (Lite & Basic Member)

Shipping to Niue

Estimate Shipping Cost to Niue

$98.04

Shipping Solutions Backed by World-Class Couriers

Support

About Us

Learn More

Want First Dibs on Shipping & BuyForMe Discounts?

For comGateway updates