Q: What is OneBox and why use it?

OneBox is comGateway’s premium repacking service designed to help you save on international shipping costs—especially when shopping from multiple U.S. online stores. Our U.S. warehouse team removes unnecessary packaging (like shoe boxes or decorative gift boxes) and combines your items into a single, smaller box , reducing your shipment’s volumetric weight —without compromising item safety. 📦 Less wasted space = lower dimensional weight = more savings. How does OneBox help save on shipping cost? Items may arrive in oversized boxes with lots of air and unnecessary filler packaging material These inflated package sizes increase your volumetric weight (how shipping is charged) OneBox reduces that size—sometimes by up to 5 0% — by transferring and combining the contents of multiple packages (of your choosing) to a box of the lowest possible volumetric weight. No extra fees, no guessing: OneBox includes both consolidation and repack services in a single fee You don’t pay per package—we handle the whole shipment If your OneBox ends up costing more than the original weight, we’ll cap the charge at the original rate and refund the OneBox fee How much is the OneBox fee? OneBox is the easiest way to get one shipment, one box, and the lowest shipping cost possible.

Q: How do I join the Business Program?

Go to your Account Settings Click Upgrade to Business Pay the US$100 annual fee to activate your benefits immediately

Q: How is OneBox different from consolidation?

Good question. Here’s the key difference: Consolidation means shipping multiple packages together under one tracking number. You save by paying the base charge only once , but each package keeps its original packaging. OneBox goes a step further: we remove and reduce the packaging to lower your volumetric weight , often saving you even more. Think of consolidation as “bundling,” and OneBox as “rebuilding a smarter shipment.”

Question 1

China Export Restrictions

Accepted Answer

Shipping from your China Address

1. Value of the commodities

According to China export regulations, all personal shipments exported from Mainland China have to meet the following requirements:

Maximum Invoice Value	Ship to Hong Kong, Macau And Taiwan	Ship to Other Countries
For Undividable Single Item	No Value Limit	No Value Limit
For Multiple Items	RMB 800	RMB 1,000

2. Destination Duties and Taxes

User acknowledges and agrees that the services do not include customs or taxes (except where clearly stated) and that we are not a customs agent or broker.

We are solely responsible for the export and import of its packages and shipments.

The user is solely responsible for the payment of any and all customs, duties, tariffs, taxes, or other charges or fees of any nature relating to the shipment.

3. Unacceptable Shipment

User agrees that Products will be deemed unacceptable for Shipment if It is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), any applicable government department or other relevant organization e.g. China Export Controls

Restricted Good List:

All kinds of Alcohol-based or Flammable products (e.g. Hair Tonic, Hair Spray, perfumes, cologne, toners, sanitizers, etc)
Any external battery or power bank for smartphones or tablets devices
Any type of standalone batteries
Wireless earbuds - Wireless earbuds case contains LI Batt
Item with battery
Food
Health Supplement
All kind of liquids (lotion, cream, toothpaste, contact lens with liquid, etc)
Flammable items such as paint, perfume, nail polish Essential oils, diffuser oils, fragrance oil and perfume oil
Any unidentifiable material, substance or chemical.
Tobacco products
Petroleum products
Articles, publications of a pornographic or obscene nature
Alcohol products and beverages

• Please refer to FAQ for full list of items

Question 2

What is OneBox and why use it?

Accepted Answer

OneBox is comGateway’s premium repacking service designed to help you save on international shipping costs—especially when shopping from multiple U.S. online stores.

Our U.S. warehouse team removes unnecessary packaging (like shoe boxes or decorative gift boxes) and combines your items into a single, smaller box, reducing your shipment’s volumetric weight—without compromising item safety.

📦 Less wasted space = lower dimensional weight = more savings.

How does OneBox help save on shipping cost?

Items may arrive in oversized boxes with lots of air and unnecessary filler packaging material

These inflated package sizes increase your volumetric weight (how shipping is charged)

OneBox reduces that size—sometimes by up to 50%— by transferring and combining the contents of multiple packages (of your choosing) to a box of the lowest possible volumetric weight.

No extra fees, no guessing:

OneBox includes both consolidation and repack services in a single fee

You don’t pay per package—we handle the whole shipment

If your OneBox ends up costing more than the original weight, we’ll cap the charge at the original rate and refund the OneBox fee

How much is the OneBox fee?

Clipboard Image.png

OneBox is the easiest way to get one shipment, one box, and the lowest shipping cost possible.

Question 3

How do I join the Business Program?

Accepted Answer

Go to your Account Settings

Click Upgrade to Business

Pay the US$100 annual fee to activate your benefits immediately

Question 4

Why hasn’t my package arrived at my U.S. Address yet?

Accepted Answer

If you purchased directly from the merchant, we recommend checking with them for delivery updates.

Be sure to confirm:

Your order has been shipped

The correct U.S. shipping address (including your Suite ID) was entered

The delivery is not still in transit with the courier

📦 Once your package arrives at our warehouse, it will appear in your account in 1-2 business day

Question 5

How is OneBox different from consolidation?

Accepted Answer

Good question. Here’s the key difference:

Consolidation means shipping multiple packages together under one tracking number. You save by paying the base charge only once, but each package keeps its original packaging.

OneBox goes a step further: we remove and reduce the packaging to lower your volumetric weight, often saving you even more.

Think of consolidation as “bundling,” and OneBox as “rebuilding a smarter shipment.”

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