Q: How are shipping fees calculated?

Shipping fees are based on: Shipping weight (volumetric or actual—whichever is greater) A flat base fee for the first 0.5kg A lower fee for every additional 0.5kg 🛍️ The more you consolidate, the more you save—since you only pay the base charge once per shipment.

Question 1

How do I shop and ship with comGateway?

Accepted Answer

Shopping with comGateway is easy, whether you’re buying directly from U.S. stores or need help placing your order.

🛍️ If the online store accepts your card:

Shop from any U.S. online store.

At checkout, enter your comGateway U.S. address as your shipping address.

Log into your comGateway account and let us know which packages you’re expecting.

When your packages arrive, you’ll get an email with:
Package weight
Date of receipt
Scanned invoice(s)
Repack status (if available)

Go to your dashboard to view your packages and manage shipping:
Store your items for up to 30 days
Consolidate or repack packages
Ship internationally at our discounted rates

💡 Even if the merchant ships overseas, comGateway is often cheaper—and gives you more control.

🛒 If the online store doesn’t accept your international payment method:

Use our BuyForMe service. Just tell us what you want to purchase, and we’ll buy it for you using our U.S. payment method.

📦 Summary: Your comGateway Shopping Flow

💬 Still not sure what path to take?

Check our FAQ on BuyForMe Service or Shipping from Your U.S. Address for more detail.

Question 2

Do you have a package checking service? I want to check what’s in my package to ensure that the merchant delivered my items correctly and in good order.

Accepted Answer

Yes, we do provide package checking service upon request with a fee of US$5.00 and is fulfilled within 1-2 business days.

Please email your request to our customer service team.

Question 3

What should I take note of before I checkout with the merchant?

Accepted Answer

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Question 4

How are shipping fees calculated?

Accepted Answer

Shipping fees are based on:

Shipping weight (volumetric or actual—whichever is greater)
A flat base fee for the first 0.5kg
A lower fee for every additional 0.5kg

🛍️ The more you consolidate, the more you save—since you only pay the base charge once per shipment.

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Question 5

How do I use OneBox?

Accepted Answer

Log into your account and go to Ship OneBox

You will see your packages that can be safely combined together in one container. Select a minimum of two packages and click "Proceed with OneBox.”

Select or provide packing instructions, if any.

Agree to the Terms and Conditions and click "Confirm."

Complete the rest of the checkout process.

Once checkout is complete, your packages will no longer appear on your dashboard while our warehouse team is processing your request. This can take up to two business days.

You'll receive 2 notification emails: when your OneBox request is received and upon its completion.

You can view your request history by going to the Service Order in your Dashboard.

OneBox Terms and Conditions

By confirming this request, you agree and allow comGateway to discard or cut external packing materials to reduce volumetric weight. This may affect its eligibility for Returns, depending on the merchant's policies. We do not guarantee that all your items will fit in one container, but trust that our expert warehouse team will put them in the least number of boxes or polybags without compromising its safety during international delivery. This process cannot be undone and is irreversible. OneBox package(s) is not eligible to be split into multiple packages. Processing will take up to 2 business days to complete. However, depending on the complexity of your instructions, additional processing days may be needed. We cannot guarantee that all additional instructions will be carried out. If OneBox is not feasible on your selected packages, we’ll notify you and payment will be refunded.

Shipping to Djibouti

Estimate Shipping Cost to Djibouti

$98.08

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