Why I couldn't buy the Tower 28 16 oz refill directly from the US using my Malaysian credit card

The humidity struggle and my Tower 28 discovery

Living in Malaysia, we all know the daily battle with humidity. Whether I am in the heart of KL or traveling to the coast, my skin often reacts to the heat with redness and irritation. Last year, I discovered the Tower 28 SOS Daily Rescue Facial Spray. Its main ingredient, hypochlorous acid, is a miracle for soothing skin. However, I quickly realized that buying the small 4 oz bottles from local resellers was costing me a fortune. I knew I needed to find a way to shop US store sites directly to get the better pricing available in the North American market.

Start Your Buy For Me Request for Tower 28 SOS Daily Rescue Facial Spray (16 oz Refill)

Merchant Tower 28 Beauty Sephora US Amazon

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Why the 16 oz refill is the only version I buy

The 16 oz "Value Size" refill is a US-exclusive offering. In 2026, the price gap between the refill bottle in the US and the retail price of multiple small bottles in Asia has only widened. By purchasing the large refill and topping up my spray bottles at home, I save over 40% on the product cost alone. It is a no-brainer for anyone who uses this spray as part of their daily skincare routine. But as I soon found out, simply clicking "add to cart" on a US website isn't always enough for those of us living abroad.

The hidden barrier: Why my Malaysian card was rejected

When I first tried to purchase the refill from a major US beauty retailer, I hit a wall. Despite having a valid Visa card, the transaction was repeatedly declined. This is a common frustration for international shoppers. Many US-based stores, including big names like Sephora, Nike, and Apple, often block international credit cards or automatically cancel orders destined for a known freight forwarder. They prefer domestic payment methods to prevent fraud, which leaves us in Malaysia in a difficult position.

I also worried about whether this liquid product would be allowed. I made sure to check the prohibited items list to ensure that facial mists were safe for international shipping. Once I confirmed it was allowed, I had to solve the payment issue.

How I used proxy shopping to secure my order

This is where I turned to comGateway’s BuyForMe service. Instead of fighting with the retailer's checkout system, I used this proxy shopping option. We provide the item details, and their team buys the product on our behalf using a US domestic credit card. This buy for me approach is the safest way to guarantee that an order doesn't get cancelled due to a non-US billing address. It completely removed the stress of the "order cancelled" emails I was getting previously.

Shipping estimates for the 16 oz refill to Malaysia

To help you plan your own haul, I have put together some logistics estimates based on my recent shipment of the Tower 28 16 oz refill bottle.

Before you commit, I highly recommend using the shipping calculator to estimate shipping cost based on the latest DHL international shipping or FedEx international shipping rates for 2026. This ensures you aren't surprised by the final package forwarding fees.

Understanding import tax and Malaysian customs in 2026

One thing I always keep in mind is the import tax. In Malaysia, shipments are subject to Sales and Service Tax (SST). While small personal shipments under a certain value used to fly under the radar, the regulations in 2026 are more stringent regarding Low Value Goods (LVG). You should check our guide on import duties to see how the current GST/VAT or sales tax might apply to your beauty haul. Being prepared for these costs means your 16 oz refill won't be stuck in customs unexpectedly.

By using a tax-free US address provided by my freight forwarder, I saved on US sales tax at the point of purchase, which helped offset the cost of shipping to Malaysia. It made the entire process of getting my Tower 28 fix much more affordable than I expected.