If your package arrives damaged—or doesn’t arrive at all—please contact our customer service directly, not the ground delivery agent.

To file a claim, email us with:

• Your package number

• Your Airway Bill Number

• A photograph of damage (if applicable)

• Your order information or receipt

Once we receive your claim, we’ll process it within 5-7 business days.

Approved refunds are issued within 3–5 business days, but depending on your bank, it may take an additional 1–2 weeks to appear on your statement.

🛠️ Don’t worry—we’ll guide you through every step.