Question 1

Can I ship lithium batteries or Items containing lithium batteries?

Accepted Answer

Yes, but there are some conditions.

Lithium batteries are subject to additional regulations, due to the potential danger of fire. These regulations vary by country and courier, and couriers will not ship batteries to certain countries. In general:

A package can have a maximum of two items with lithium batteries

All lithium batteries in any form must be transported in a box

A battery’s size and strength, and how it is packaged (example: pre-installed/ packed with device/ loose) will influence its applicable regulations and restrictions

Loose lithium ion batteries (e.g., power banks, GoPro batteries) must be shipped separately

Loose lithium batteries are delivered via Standard shipping only. Due to its nature, additional transit times may be needed, whenever necessary.

Lithium metal batteries in loose form or not pre-installed within the device (eg: round button batteries) cannot be shipped internationally.

A battery surcharge of $18 per shipment is payable upon checkout as determined by our courier partners.

These regulations are complex, but our team of trained specialists can arrange for export of most lithium batteries and electronic devices containing these batteries. As a result, packages containing lithium batteries will be subject to a lithium battery processing fee.

For assistance determining if your lithium battery item can be repacked with other items or if comGateway can ship lithium batteries and electronic devices containing these batteries to your country, please contact our Customer Service team.

List of common items that contain lithium batteries, and how they must generally be shipped

Question 2

Where do I view my BuyForMe Order?

Accepted Answer

You are able to view a list of your BuyForMe Orders when you click on BFM Orders in your sidebar of your account.

Tapping on the order number will allow you to see the details of your order you placed with us.

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Question 3

How do I ship my packages home?

Accepted Answer

Once your orders have arrived at your U.S. address and you’re ready to ship, just log in to your comGateway account:

Go to My Packages

Select the packages you want to ship

Choose your shipping method: Standard or Express

Complete your international shipping payment

Your items will be shipped via our trusted partners, DHL and FedEx, and delivered right to your doorstep.

Delivery Speed Options

⏱️ Delivery times are calculated from the next business day after payment is made

📦 comGateway manages the end-to-end process—our timeline starts when you ship, not when the courier picks it up.

Important Notes & Delivery Considerations

Some factors may affect delivery time:

Repacking: Adds 2–3 business days to your timeline

Public holidays: U.S. and destination holidays may cause delays

Remote areas: Add 3–5 extra days for off-route locations

Customs restrictions:
- China: Only eligible for Standard Shipping, delivery may take 8–15 days
- Russia: Private parcels are restricted; consignee must hold a business license

Question 4

What is shipping weight?

Accepted Answer

Shipping weight is determined by actual weight and volumetric weight—whichever is greater.

Actual weight: The physical weight of the package (on a scale)

Volumetric weight: Based on how much space your package takes up

📦 Bulky but lightweight items (like pillows or shoes in big boxes) often get charged by volumetric weight.

Question 5

What if I want to ship fragile items like LED/Plasma television sets?

Accepted Answer

Yes—but fragile items like LED/Plasma TVs must be crated to qualify for shipping insurance.

📦 Crating fee: approx. $300 USD and above (Crating fees are quoted individually based on your item’s size and fragility)

🚚 Your shipping cost will be based on the total crated weight

🧱 Crating helps protect your fragile item during transit and ensures it qualifies for insurance.

If your item arrives at our U.S. warehouse and is flagged as needing extra protection, you’ll have two options:

Ship it as-is
We’ll send it without crating
Insurance will only cover loss, not damage

Approve crating
Your item will be professionally crated for safety
Insurance will then cover damage as well

The following items are usually fragile and subject to crating

Big/flat screen TVs

Chandeliers

Large porcelain/glass figurines

Mirrors

How much does crating cost?

Crating fees are quoted individually based on your item’s size and fragility

Crating adds weight and volume, which may increase your shipping cost

Only select couriers accept crated packages

📦 If crating is required, we’ll contact you with full details before proceeding.

⚠️ Crating increases your package’s dimensions and weight.

Your shipping rate will be based on the greater of the two actual weight or volumetric weight.

Shipping to Holy See (Vatican City State)

Estimate Shipping Cost to Holy See (Vatican City State)

$56.99

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