Q: The merchant has indicated that my package(s) has been delivered to my U.S. Address. Why isn't it displayed in 'Packages at U.S. Address'?

Packages are typically updated in your account by the end of the next business day after they arrive at our U.S. warehouse. However, delays can happen if: The recipient name doesn’t match the name on your comGateway account The shipping address is incomplete or missing your Suite ID If you still don’t see the package after 2 business days , please contact us with: A copy of the merchant invoice The shipping tracking number We’ll help locate and assign the package to your account.

Q: Can I ship to multiple addresses from my one account?

Yes! You can ship to any address you choose when creating a shipment. Each shipment you create can have its own delivery address To ship to a different person or country, just enter the new address during checkout 🛍️ One comGateway account = unlimited destinations. Just don’t try to ship to the moon. Yet.

Q: What is fuel surcharge?

Fuel surcharge (FS) is an additional fee imposed by our logistics partners (like DHL and FedEx) to account for fluctuating fuel costs. It’s calculated based on: The current fuel price , and The total shipping amount , including any remote area surcharge (if applicable) 🔋 Fuel surcharges vary from month to month depending on fuel market prices.

Question 1

How do I use my U.S. address?

Accepted Answer

When making a purchase at a U.S. merchant website and prompted to fill in your Shipping Address, please ensure you enter your U.S. address correctly.

Your U.S. address is displayed in the top right corner of the website when you sign into your account.

Please be sure to include your Suite ID in your U.S. address. Your Suite ID is unique to your account and enables us to identify that your packages belong to your account when they arrive at our warehouse. Your Suite ID is included in your US address displayed under tab 1, prefixed by ‘c/o’.

Under the name field when filling in your shipping address, please also be sure to fill in the same name that you use for your comGateway account. We use both your Suite ID and your name to match your packages to your account.

Due to our large volume of packages and to enhance sorting and delivery performance, the United States Postal Service has provided us with our own ZIP code (97253). However, some online stores may not recognize this yet, so we encourage you to use the old ZIP code (97220); you may use 97253 but only if a store prevents you from using the other. Both zip codes are valid.

Additionally, some online stores require a ZIP+4 code. The first five digits indicate the destination post office or delivery area. Whereas, the last 4 digits represents a specific delivery route within that overall delivery area. If asked by the online store, please use the ZIP+4 code below:

97253-1777 (primary)

97220-1696

Question 2

The merchant has indicated that my package(s) has been delivered to my U.S. Address. Why isn't it displayed in 'Packages at U.S. Address'?

Accepted Answer

Packages are typically updated in your account by the end of the next business day after they arrive at our U.S. warehouse.

However, delays can happen if:

The recipient name doesn’t match the name on your comGateway account

The shipping address is incomplete or missing your Suite ID

If you still don’t see the package after 2 business days, please contact us with:

A copy of the merchant invoice

The shipping tracking number

We’ll help locate and assign the package to your account.

Question 3

Can I ship to multiple addresses from my one account?

Accepted Answer

Yes! You can ship to any address you choose when creating a shipment.

Each shipment you create can have its own delivery address

To ship to a different person or country, just enter the new address during checkout

🛍️ One comGateway account = unlimited destinations. Just don’t try to ship to the moon. Yet.

Question 4

What is fuel surcharge?

Accepted Answer

Fuel surcharge (FS) is an additional fee imposed by our logistics partners (like DHL and FedEx) to account for fluctuating fuel costs.

It’s calculated based on:

The current fuel price, and

The total shipping amount, including any remote area surcharge (if applicable)

🔋 Fuel surcharges vary from month to month depending on fuel market prices.

Question 5

Can I return a package that I have already received? And do an international return?

Accepted Answer

Yes! You can return eligible items, whether you:

Purchased directly from a U.S. merchant, or

Ordered through our BuyForMe service

You can return items from your U.S. Address or from your home country, depending on the situation.

If your package is still at your U.S. Address, we can help you return it directly to the merchant from there—no need to ship it home to yourself first. Learn more here:

❌ Some items (like liquids, perishables, or restricted goods) may not be eligible for international returns. We’ll confirm this during the return request process.

If You Bought Directly from the Merchant

1.Check the merchant’s return policy

Before starting a return, check:

Is the item returnable?

How refunds are issued—store credit or original payment?

Is there a returns window (typically 15–60 days)?

Note: International shipping back to the merchant can take 7–10 business days.

2.Get the necessary documents from the merchant

A commercial invoice

A return label

An RMA number (return authorization), if required

⚠️ For some returns, the merchant won’t offer a prepaid label. That means you will be responsible for any domestic U.S. shipping costs in addition to the international return fee.

3.Email us

Let us know which item(s) you want to return. We’ll:

Review the merchant’s return policy

Send you a quote for international return shipping

Include a returns admin fee in the quote

4.Choose your return method: 2 options

Option A: Use comGateway’s courier:

We’ll arrange pickup from your location

Pay the quoted amount in your My Account > Payment Requests

You’ll need to print and attach the return label, commercial invoice, and any RMA provided

The delivery agent will provide a courier consignment note and tracking number

Option B: Use your own courier:

You’re free to manage the return on your own

Please inform us if you proceed independently

5.Refunds

After the merchant receives your item:

They will issue a refund based on their policy

comGateway does not manage refunds for direct purchases—you’ll need to liaise with the merchant directly.

If You Used BuyForMe for the order

1. Contact us

Email us with the item(s) you’d like to return. We’ll:

Review the merchant’s return terms

Send a quote for return shipping and the admin fee

2. Confirm your return

If you wish to proceed, we’ll send you:

A return label

A commercial invoice

An RMA number, if applicable

You’ll need to print and affix these documents to your package.

3. Pickup + Tracking

comGateway will arrange for the courier to pick up the return

The delivery agent will provide:
- A consignment note
- A tracking number

4.Refund processing

Once the merchant refunds us, we’ll transfer your refund to your original payment method

This will happen within 7 days, minus any applicable charges

Shipping to Türkiye

Estimate Shipping Cost to Türkiye

$65.91

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