Q: What is OneBox and why use it?

OneBox is comGateway’s premium repacking service designed to help you save on international shipping costs—especially when shopping from multiple U.S. online stores. Our U.S. warehouse team removes unnecessary packaging (like shoe boxes or decorative gift boxes) and combines your items into a single, smaller box , reducing your shipment’s volumetric weight —without compromising item safety. 📦 Less wasted space = lower dimensional weight = more savings. How does OneBox help save on shipping cost? Items may arrive in oversized boxes with lots of air and unnecessary filler packaging material These inflated package sizes increase your volumetric weight (how shipping is charged) OneBox reduces that size—sometimes by up to 5 0% — by transferring and combining the contents of multiple packages (of your choosing) to a box of the lowest possible volumetric weight. No extra fees, no guessing: OneBox includes both consolidation and repack services in a single fee You don’t pay per package—we handle the whole shipment If your OneBox ends up costing more than the original weight, we’ll cap the charge at the original rate and refund the OneBox fee How much is the OneBox fee? OneBox is the easiest way to get one shipment, one box, and the lowest shipping cost possible.

Q: How do I update what packages I expect?

Check how many packages your order will arrive in— Some orders may be split into multiple shipments. Once you have tracking numbers, you can: Log into your comGateway account Go to Expected Deliveries Enter the tracking info for each package This helps us receive and process your packages faster.

Q: The merchant has indicated that my package(s) has been delivered to my U.S. Address. Why isn't it displayed in 'Packages at U.S. Address'?

Packages are typically updated in your account by the end of the next business day after they arrive at our U.S. warehouse. However, delays can happen if: The recipient name doesn’t match the name on your comGateway account The shipping address is incomplete or missing your Suite ID If you still don’t see the package after 2 business days , please contact us with: A copy of the merchant invoice The shipping tracking number We’ll help locate and assign the package to your account.

Question 1

What is Lite Membership?

Accepted Answer

Lite is the default, free tier. You can shop and ship—but perks like extended storage, repack discounts, and shipping rate savings are reserved for upgraded members.

Question 2

How do I make a Customs Order Declaration?

Accepted Answer

Customs regulations require that we declare the value of all packages shipped internationally from the U.S. The declared value must reflect what you paid for the items inside.

If you bought directly from the merchant:

If the merchant included an invoice, we’ll use that to declare your item’s value

If there’s no invoice, you’ll be asked to declare the value yourself during the shipping process in your account

✍️ You must accurately declare the value

If you used BuyForMe:

No action needed—we declare the value based on your order with us.

Accurate Declarations Are Required

Submitting an incorrect or undervalued declaration can result in serious consequences, including:

Package seizure by Customs

Fines or penalties

Criminal charges in some jurisdictions

To avoid delays, legal issues, or loss of goods, you must always declare the true purchase value of your items—even if they’re gifts, discounted, or secondhand.

✅ When in doubt, use the amount you paid the merchant as your declared value.

Not sure what’s in your package?

Request our Package/Order Checking Service for $5. We’ll open the package and confirm the contents for you.

📧 Email us to request this.

Shipping to China? Read this first:

According to China Customs:

If your shipment contains multiple items, the total value must not exceed RMB2000

If it does, you’ll need to split the shipment (we can help—email or Live Chat us)

If you’re shipping one item, it can exceed RMB2000, but you must still pay all applicable taxes/duties

All imported goods are subject to a country's customs and duties. As limits and regulations vary with different countries, please check with the website of your country's governing authority.

Question 3

What is OneBox and why use it?

Accepted Answer

OneBox is comGateway’s premium repacking service designed to help you save on international shipping costs—especially when shopping from multiple U.S. online stores.

Our U.S. warehouse team removes unnecessary packaging (like shoe boxes or decorative gift boxes) and combines your items into a single, smaller box, reducing your shipment’s volumetric weight—without compromising item safety.

📦 Less wasted space = lower dimensional weight = more savings.

How does OneBox help save on shipping cost?

Items may arrive in oversized boxes with lots of air and unnecessary filler packaging material

These inflated package sizes increase your volumetric weight (how shipping is charged)

OneBox reduces that size—sometimes by up to 50%— by transferring and combining the contents of multiple packages (of your choosing) to a box of the lowest possible volumetric weight.

No extra fees, no guessing:

OneBox includes both consolidation and repack services in a single fee

You don’t pay per package—we handle the whole shipment

If your OneBox ends up costing more than the original weight, we’ll cap the charge at the original rate and refund the OneBox fee

How much is the OneBox fee?

Clipboard Image.png

OneBox is the easiest way to get one shipment, one box, and the lowest shipping cost possible.

Question 4

How do I update what packages I expect?

Accepted Answer

Check how many packages your order will arrive in—

Some orders may be split into multiple shipments. Once you have tracking numbers, you can:

Log into your comGateway account

Go to Expected Deliveries

Enter the tracking info for each package

This helps us receive and process your packages faster.

Question 5

The merchant has indicated that my package(s) has been delivered to my U.S. Address. Why isn't it displayed in 'Packages at U.S. Address'?

Accepted Answer

Packages are typically updated in your account by the end of the next business day after they arrive at our U.S. warehouse.

However, delays can happen if:

The recipient name doesn’t match the name on your comGateway account

The shipping address is incomplete or missing your Suite ID

If you still don’t see the package after 2 business days, please contact us with:

A copy of the merchant invoice

The shipping tracking number

We’ll help locate and assign the package to your account.

Shipping to Tokelau

Estimate Shipping Cost to Tokelau

$42.19

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