Q: What happens if the recipient refuses the package at delivery?

If the package is refused at delivery: It will be returned to the sender (comGateway’s U.S. warehouse), but only if the courier supports return shipping from that destination. Return shipping costs and any associated fees will be charged to you . ⚠️ In some cases, international couriers may not return the package If this happens, we’ll reach out to you with next steps—either to dispose of the item or explore any available options. Tip: Make sure the recipient is aware a delivery is coming (and what’s in it!) to avoid accidental refusals.

Question 1

Why should I use comGateway to shop from U.S. online stores that already ship to my country?

Accepted Answer

Even if the store ships overseas, you could be paying too much. Here’s why shipping with comGateway can save you more:

🏷️ No U.S. Sales Tax – Your U.S. address is in Oregon, a sales tax-free state.
🧾 Use U.S. Discount Coupons at checkout.
📦 Consolidate packages from multiple stores to reduce international shipping costs.
✂️ Use repack services to save on shipping weight.
💸 Access lower international rates compared to most merchant shipping fees.
🕒 Free 7 to 30 day storage gives you time to wait for other orders to arrive.

Many merchants in the U.S. readily accept payments by credit cards with a non-U.S. billing address but

do not ship overseas
(eg, ralphlauren.com, carters.com, target.com, timberland.com, shopadidas.com)
deliver overseas but charge high international shipping costs/inflated exchange rates
(eg, bloomingdales.com, jcrew.com, overstock.com, wetseal.com, williamssonoma.com)

Question 2

What is the Free Shipping Upgrade?

Accepted Answer

If you’re a Prime member:

Pay for Standard Shipping

Automatically get upgraded to Express Shipping (3–6 business days)

Question 3

What is shipping weight?

Accepted Answer

Shipping weight is determined by actual weight and volumetric weight—whichever is greater.

Actual weight: The physical weight of the package (on a scale)

Volumetric weight: Based on how much space your package takes up

📦 Bulky but lightweight items (like pillows or shoes in big boxes) often get charged by volumetric weight.

Question 4

Can I use BuyForMe service even for merchants that accept my credit cards with a non-U.S. billing address?

Accepted Answer

Sure! Some customers enjoy the convenience of our BuyForMe service where they can leave the entire purchase process to comGateway. Note however that there is a BuyForMe of 10% of (total cost of items purchased + domestic shipping, if any). Prime customers enjoys a reduced service fee of 7%.

Simply follow these steps to place your BuyForMe order with us.

Login to your account and click on Buy For Me on your dashboard or BFM Orders in your sidebar. Then click on BuyForMe Cart.
A BuyForMe form will appear. Fill in your order details. You may fill in as many items as you wish from the same merchant
We will place your order(s), checkout and pay the merchant. Your shopping will be sent to your U.S. Address
We will send you an email once we have placed your order(s)
If you wish to shop from another online store, please fill out a new BuyForMe form. Please note that we require one form (regardless of the items required) for separate merchants.
Your packages have arrived at your U.S. Address. What's next!Receive an email from us 1-2 days after your packages arrive with details includingYou can also view your packages at your dashboard Only when your packages arrive, will we be able to inform you of the international shipping weight and other applicable fees.
- your package(s) individual weight
- date of receipt
- scanned invoice(s)
When all your packages arrive at your U.S. Address, manage how you want them shipped home in My Packages.

We have optional add-on services for savings on shipping. Learn about it at FAQ - Ship Smarter: Add-On Services

Question 5

What happens if the recipient refuses the package at delivery?

Accepted Answer

If the package is refused at delivery:

It will be returned to the sender (comGateway’s U.S. warehouse), but only if the courier supports return shipping from that destination.

Return shipping costs and any associated fees will be charged to you.

⚠️ In some cases, international couriers may
not return the package

If this happens, we’ll reach out to you with next steps—either to dispose of the item or explore any available options.

Tip: Make sure the recipient is aware a delivery is coming (and what’s in it!) to avoid accidental refusals.

Shipping to Svalbard and Jan Mayen

Estimate Shipping Cost to Svalbard and Jan Mayen

$42.19

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