Q: What is comGateway Prime?

Prime is our premium rewards program for frequent shippers. It is available for $69.99/year or Free upon fulfillment of 6 international shipments in 12 months If you ship regularly, Prime gives you perks like: Lower international shipping rates Free consolidation for up to 15 packages Extended free storage Discounted repacking Free upgrade to Express delivery speeds (on eligible shipments)

Q: What is fuel surcharge?

Fuel surcharge (FS) is an additional fee imposed by our logistics partners (like DHL and FedEx) to account for fluctuating fuel costs. It’s calculated based on: The current fuel price , and The total shipping amount , including any remote area surcharge (if applicable) 🔋 Fuel surcharges vary from month to month depending on fuel market prices.

Question 1

How do I shop and ship with comGateway?

Accepted Answer

Shopping with comGateway is easy, whether you’re buying directly from U.S. stores or need help placing your order.

🛍️ If the online store accepts your card:

Shop from any U.S. online store.

At checkout, enter your comGateway U.S. address as your shipping address.

Log into your comGateway account and let us know which packages you’re expecting.

When your packages arrive, you’ll get an email with:
Package weight
Date of receipt
Scanned invoice(s)
Repack status (if available)

Go to your dashboard to view your packages and manage shipping:
Store your items for up to 30 days
Consolidate or repack packages
Ship internationally at our discounted rates

💡 Even if the merchant ships overseas, comGateway is often cheaper—and gives you more control.

🛒 If the online store doesn’t accept your international payment method:

Use our BuyForMe service. Just tell us what you want to purchase, and we’ll buy it for you using our U.S. payment method.

📦 Summary: Your comGateway Shopping Flow

💬 Still not sure what path to take?

Check our FAQ on BuyForMe Service or Shipping from Your U.S. Address for more detail.

Question 2

Are there any taxes and duties?

Accepted Answer

Yes. All international shipments are subject to import duties and taxes based on your destination country’s rules.

These charges vary by:

Item value

Product type

Country of delivery

📦 comGateway does not control or collect these fees. You’ll be notified by the courier if payment is required.

Country-Specific Guidelines

Here are some general import rules for common destinations. For exact details, please check with your local customs authority.

As of 1 January 2024, GST in Singapore is 9% and applies to all imports, including:

Low-value goods (S$400 or below)

Items shipped via air or post

For more info, visit the IRAS website

A GST Calculation Example:

Cost of Goods: S$390

Freight: S$30

Insurance: S$4.20

GST (9%) = S$38.20 on the full sum

GST Handling Fee:

A 5% administrative fee is charged on the GST amount.

What is the GST handling fee?

It is the processing/administrative fee (5%) levied on the GST amount payable.

Shipments to Australia are delivered duty paid (DDP)—this means all GST and duties are included in your shipping cost at checkout.

No additional payment is needed when your package is delivered.

Key notes:

A 10% Goods and Services Tax (GST) applies to most imported goods, regardless of value. Customs Duty (typically 0-10%, depending on the goods) & import processing fee applies if the value exceeds AUD 1,000.
GST/Duties Handling Fee : A 5% administrative fee is charged on the total GST/Duties amount
This tax is automatically calculated and collected by comGateway at the time of payment
There are no customs clearance delays due to unpaid taxes

✅ Everything is prepaid, and your items arrive ready to open—no surprise fees, no fuss.

Since the UK’s exit from the EU, all imports—including personal goods—are subject to VAT and potentially customs duties, depending on the value and item type.

General guidelines:

VAT (20%) is applied to most imported goods

Items valued under £135: VAT is applied at checkout if the seller is registered, or charged on delivery

VAT Handling Fee:

A 5% administrative fee is charged on the VATamount.

Items over £135: May be subject to both VAT and customs duty, payable to the courier upon delivery

📦 You’ll receive a notification from the courier (DHL or FedEx) if any payment is required before delivery.

Important: Aways check the latest updates via UK HMRC .

Shipping to the Rest of the World

All imported goods are subject to a country's customs and duties. As limits and regulations vary in different countries, we encourage you to check on the website of your country's governing authority.

Shipments to the rest of the world, are delivered with duty unpaid (DDU). This means duties and customs will not be included on your final checkout during shipment.

Duties and custom payments will be made to the courier delivering your package.

Question 3

What is comGateway Prime?

Accepted Answer

Prime is our premium rewards program for frequent shippers.

It is available for $69.99/year or

Free upon fulfillment of 6 international shipments in 12 months

If you ship regularly, Prime gives you perks like:

Lower international shipping rates

Free consolidation for up to 15 packages

Extended free storage

Discounted repacking

Free upgrade to Express delivery speeds (on eligible shipments)

Question 4

What is fuel surcharge?

Accepted Answer

Fuel surcharge (FS) is an additional fee imposed by our logistics partners (like DHL and FedEx) to account for fluctuating fuel costs.

It’s calculated based on:

The current fuel price, and

The total shipping amount, including any remote area surcharge (if applicable)

🔋 Fuel surcharges vary from month to month depending on fuel market prices.

Question 5

What happens if my package is held at customs or rejected at the destination?

Accepted Answer

If your package is held by your country’s customs authority, the courier (DHL or FedEx) will typically:

Notify you directly about the issue

Request any necessary documents or payments (e.g. duties, invoices, ID)

You’ll need to follow your courier’s instructions to clear the package. If customs rejects or returns your package, here’s what happens:

The courier may attempt to return the package to comGateway’s U.S. address (if possible)

You may be charged for return shipping costs

If the package is confiscated by customs, a refund is not possible

🚫 Customs clearance issues are outside comGateway’s control. Always ensure your shipment complies with local import laws to avoid delays or seizure.

Shipping to Saudi Arabia

Estimate Shipping Cost to Saudi Arabia

$70.72

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