Question 1

Are there U.S. online stores I can't order from?

Accepted Answer

Yes—some U.S. brands have requested that we do not forward their products internationally due to brand owner shipping restrictions.

Here are some of the merchants we currently cannot ship from:

abercrombie.com

abercrombieandfitch.com

abercrombiefitch.com

abercrombiekids.com

advdshop.com

belk.com

bonton.com

coachfactory.com

crest.com

eyeslipsface.com

hoka.com

hollisterco.com

motorola.com

newbalance.com

salomon.com

supremenewyork.com

🚫 Orders from these stores may be canceled or undeliverable to your international address.

Question 2

Why have I received more than one package at my U.S. address for a single merchant order?

Accepted Answer

If you buy more than one item within a single order, U.S. merchants sometimes send the items in more than one package.

This usually happens because:

Items are shipped from different warehouses

Some items were out of stock and shipped later once available

Each package will still be routed to your U.S. address and reflected individually in your comGateway account.

Question 3

How do I make a Customs Order Declaration?

Accepted Answer

Customs regulations require that we declare the value of all packages shipped internationally from the U.S. The declared value must reflect what you paid for the items inside.

If you bought directly from the merchant:

If the merchant included an invoice, we’ll use that to declare your item’s value

If there’s no invoice, you’ll be asked to declare the value yourself during the shipping process in your account

✍️ You must accurately declare the value

If you used BuyForMe:

No action needed—we declare the value based on your order with us.

Accurate Declarations Are Required

Submitting an incorrect or undervalued declaration can result in serious consequences, including:

Package seizure by Customs

Fines or penalties

Criminal charges in some jurisdictions

To avoid delays, legal issues, or loss of goods, you must always declare the true purchase value of your items—even if they’re gifts, discounted, or secondhand.

✅ When in doubt, use the amount you paid the merchant as your declared value.

Not sure what’s in your package?

Request our Package/Order Checking Service for $5. We’ll open the package and confirm the contents for you.

📧 Email us to request this.

Shipping to China? Read this first:

According to China Customs:

If your shipment contains multiple items, the total value must not exceed RMB2000

If it does, you’ll need to split the shipment (we can help—email or Live Chat us)

If you’re shipping one item, it can exceed RMB2000, but you must still pay all applicable taxes/duties

All imported goods are subject to a country's customs and duties. As limits and regulations vary with different countries, please check with the website of your country's governing authority.

Question 4

What is the repack service?

Accepted Answer

Repack is a service to reduce your shipping charge when

we are able to reduce the volumetric weight of a package

when the volumetric weight of a package is at least 2kg more than the actual weight

and by repacking, your original package contents are not compromised

How does repack work?

Sometimes, a merchant might ship your package to your U.S. Address in too large a box.

When you request for a repack, our processing team will assess your package for repack suitability when it arrives at your U.S. Address. If your package can be repacked, you will receive an email with a repack option.

How do you reduce a package’s volumetric weight?

Our team will cut-down the original package to reduce either its length, width or height, whichever gives you the maximum savings.

Our team will remove the boxes for apparels and bag them.

Please note that we do not remove your items original product packaging when we repack.

What are the fees for the repack service?

Box cut downs: US$7 charge per package

Splitting services fees cost the same as repack.

Repacking service adds an extra 1 to 2 business days to the delivery date of your shipment.

For packages exceeding 30kg after repacking, additional fees may apply.

Question 5

When you buy it for me, who do I pay?

Accepted Answer

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Shipping to Mexico

Estimate Shipping Cost to Mexico

$31.87

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