Question 1

Are there other fees?

Accepted Answer

Yes—but only in special cases.

Our shipping partners (DHL and FedEx) may apply surcharges for certain types of deliveries.

These apply to about 5% of shipments annually and include things like:

Remote area delivery

Oversized or irregularly shaped packages

Non-stackable packages

Additional handling requirements

🧾 We review these surcharges regularly and always aim to keep them fair, accurate, and fully transparent.

Surcharges Table

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Note: Variations in cost depends on the delivering courier and shipment's final destination.

Question 2

How do I estimate international shipping weight for delivery time and cost?

Accepted Answer

We can only calculate your final shipping cost once your packages arrive at your U.S. address and have been weighed.

But to get a rough estimate:

Refer to our Rates Table below

Use the Shipping Calculator on our home page

Check your item’s dimensions or ask the merchant if it’s a bulky product

📦 Don’t forget to factor in fuel surcharge, insurance, and other applicable fees.

For large or unusual items, we recommend contacting the merchant directly to get estimated package dimensions.

See FAQ - What is fuel surcharge? , FAQ - What are insurance fees?, FAQ - Are there other fees?

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How can I lower my shipping weight?

Repackaging: Removes unnecessary boxes and reduces bulk
Consolidation: Combines multiple packages into one shipment
OneBox: Optimizes your packaging for the lowest possible volumetric weight

💡 Learn more about it here: Ship Smarter: Add-On Services

Question 3

What are OneBox terms and conditions?

Accepted Answer

By confirming this request, you agree and allow comGateway to discard or cut external packing materials to reduce volumetric weight. This may affect its eligibility for Returns, depending on the merchant's policies. We do not guarantee that all your items will fit in one container, but trust that our expert warehouse team will put them in the least number of boxes or polybags without compromising its safety during international delivery. This process cannot be undone and is irreversible. OneBox package(s) is not eligible to be split into multiple packages. Processing will take up to 2 business days to complete. However, depending on the complexity of your instructions, additional processing days may be needed. We cannot guarantee that all additional instructions will be carried out. If OneBox is not feasible on your selected packages, we’ll notify you and payment will be refunded.

Question 4

Can you auction for items on eBay on my behalf?

Accepted Answer

We don’t place auction bids or bid on items for customers—but if the item has a Buy It Now option, we’ve got you.

Just submit a BuyForMe request on the BFM Order form as usual, and under Other Instructions, let us know to use the “Buy It Now” purchase option. You can also include promo codes or seller notes if needed.

Question 5

How do I make a Customs Order Declaration?

Accepted Answer

Customs regulations require that we declare the value of all packages shipped internationally from the U.S. The declared value must reflect what you paid for the items inside.

If you bought directly from the merchant:

If the merchant included an invoice, we’ll use that to declare your item’s value

If there’s no invoice, you’ll be asked to declare the value yourself during the shipping process in your account

✍️ You must accurately declare the value

If you used BuyForMe:

No action needed—we declare the value based on your order with us.

Accurate Declarations Are Required

Submitting an incorrect or undervalued declaration can result in serious consequences, including:

Package seizure by Customs

Fines or penalties

Criminal charges in some jurisdictions

To avoid delays, legal issues, or loss of goods, you must always declare the true purchase value of your items—even if they’re gifts, discounted, or secondhand.

✅ When in doubt, use the amount you paid the merchant as your declared value.

Not sure what’s in your package?

Request our Package/Order Checking Service for $5. We’ll open the package and confirm the contents for you.

📧 Email us to request this.

Shipping to China? Read this first:

According to China Customs:

If your shipment contains multiple items, the total value must not exceed RMB2000

If it does, you’ll need to split the shipment (we can help—email or Live Chat us)

If you’re shipping one item, it can exceed RMB2000, but you must still pay all applicable taxes/duties

All imported goods are subject to a country's customs and duties. As limits and regulations vary with different countries, please check with the website of your country's governing authority.

Shipping to Liberia

Estimate Shipping Cost to Liberia

$98.08

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