Q: I’ve made 6 purchases. Why am I not a Prime member yet?

You’ve probably made 6 purchases, but fewer than 6 shipments . Prime status is based on completed international shipments—each separate shipment counts. If you consolidated, they may only count as 1 - 5 —not 6. Once you complete 6 separate international shipments , your Prime status will activate automatically.

Question 1

I’ve made 6 purchases. Why am I not a Prime member yet?

Accepted Answer

You’ve probably made 6 purchases, but fewer than 6 shipments.

Prime status is based on completed international shipments—each separate shipment counts.

If you consolidated, they may only count as 1 - 5 —not 6.

Once you complete 6 separate international shipments, your Prime status will activate automatically.

Question 2

Can I ship lithium batteries or Items containing lithium batteries?

Accepted Answer

Yes, but there are some conditions.

Lithium batteries are subject to additional regulations, due to the potential danger of fire. These regulations vary by country and courier, and couriers will not ship batteries to certain countries. In general:

A package can have a maximum of two items with lithium batteries

All lithium batteries in any form must be transported in a box

A battery’s size and strength, and how it is packaged (example: pre-installed/ packed with device/ loose) will influence its applicable regulations and restrictions

Loose lithium ion batteries (e.g., power banks, GoPro batteries) must be shipped separately

Loose lithium batteries are delivered via Standard shipping only. Due to its nature, additional transit times may be needed, whenever necessary.

Lithium metal batteries in loose form or not pre-installed within the device (eg: round button batteries) cannot be shipped internationally.

A battery surcharge of $18 per shipment is payable upon checkout as determined by our courier partners.

These regulations are complex, but our team of trained specialists can arrange for export of most lithium batteries and electronic devices containing these batteries. As a result, packages containing lithium batteries will be subject to a lithium battery processing fee.

For assistance determining if your lithium battery item can be repacked with other items or if comGateway can ship lithium batteries and electronic devices containing these batteries to your country, please contact our Customer Service team.

List of common items that contain lithium batteries, and how they must generally be shipped

Question 3

What should I do to prepare to ship my packages out?

Accepted Answer

Question 4

How do I shop and ship with comGateway?

Accepted Answer

Shopping with comGateway is easy, whether you’re buying directly from U.S. stores or need help placing your order.

🛍️ If the online store accepts your card:

Shop from any U.S. online store.

At checkout, enter your comGateway U.S. address as your shipping address.

Log into your comGateway account and let us know which packages you’re expecting.

When your packages arrive, you’ll get an email with:
Package weight
Date of receipt
Scanned invoice(s)
Repack status (if available)

Go to your dashboard to view your packages and manage shipping:
Store your items for up to 30 days
Consolidate or repack packages
Ship internationally at our discounted rates

💡 Even if the merchant ships overseas, comGateway is often cheaper—and gives you more control.

🛒 If the online store doesn’t accept your international payment method:

Use our BuyForMe service. Just tell us what you want to purchase, and we’ll buy it for you using our U.S. payment method.

📦 Summary: Your comGateway Shopping Flow

💬 Still not sure what path to take?

Check our FAQ on BuyForMe Service or Shipping from Your U.S. Address for more detail.

Question 5

Is Prime worth it?

Accepted Answer

If you ship frequently—even just once a month—Prime easily pays for itself in savings.

You’ll get discounted shipping, longer free storage, and automatic Express upgrades.

And the best part? It’s free once you qualify.

Shipping to Liechtenstein

Estimate Shipping Cost to Liechtenstein

$65.82

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