Shipping to Japan

Restrictions / Prohibited / Duties & Taxes

New Japan Customs and Import Tax Rules You Must Know for 2026 Shipping Why Your US Package Might Be Rejected by Japan Customs The Only Checklist You Need for Stress-Free USA to Japan Shipping

Love US fashion? Keep your orders under 16,666 JPY to shop tax-free. Be aware of strict quantity limits on cosmetics and supplements for Japan.

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Q: What if I’m not home to receive my delivery?

No worries. If you miss the delivery, your courier will leave a delivery notice with their local contact info. Just call the number on the notice to reschedule delivery or arrange for pickup.

Q: Which county within Oregon is my U.S. Address located in?

Oregon – Multnomah. When filling up your shipping address, some merchants may require you to select your county.

Q: How do I view and manage my packages?

You are able to view your packages when you click on My Packages in your sidebar of your account after you have logged in.

Q: What is the comGateway Green Pledge?

The comGateway Green Pledge is our commitment to make global shipping more responsible. While international delivery will always have an environmental impact, we aim to reduce it through smarter operations, better shipping choices, and partnerships that support sustainability.

Q: How do I qualify for Prime Status?

You’ll automatically earn Prime status for 12 months once you complete 6 international shipments with comGateway. After that? Make another 6 shipments during your Prime period, and it’ll renew automatically for another 12 months. 📦 Shipping regularly = free Prime perks. Easy.

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

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Cost of Goods(US $)

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Knowing how big your package will help us provide a more accurate cost.

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FAQ

Q What if I’m not home to receive my delivery?

Q Which county within Oregon is my U.S. Address located in?

Q How do I view and manage my packages?

Q What is the comGateway Green Pledge?

Q How do I qualify for Prime Status?

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Salt & Stone Bergamot & Hinoki is sold out across Tokyo. Learn the direct logistics path to secure this trending deodorant from the US in 2026.
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March 15, 2026 Does sourcing the Hoka Cielo X1 through a freight forwarder optimize performance for Japan's distance runners?
Explore why the US-exclusive Hoka Cielo X1 'Neon Horizon' is the strategic choice for competitive runners in Japan this 2026 marathon season.
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