The Easiest Way to Shop US & Ship to Heard Island and McDonald Islands

Q: Why hasn’t my package arrived at my U.S. Address yet?

If you purchased directly from the merchant, we recommend checking with them for delivery updates. Be sure to confirm: Your order has been shipped The correct U.S. shipping address (including your Suite ID) was entered The delivery is not still in transit with the courier 📦 Once your package arrives at our warehouse, it will appear in your account in 1-2 business day

Q: When do I have to pay additional taxes and duties to the delivery agent?

Depending on your country’s customs regulations, you may be required to pay duties and taxes upon delivery. If so, your local courier (like DHL or FedEx) will collect the payment before or at the time of delivery. 💰 These charges are set by your country’s customs authority—not comGateway—and are separate from your shipping fee. To avoid surprises, check your country’s import rules or contact your local customs office for estimated duties.

Q: Can I use my U.S. Address as Billing Address?

Your U.S. Address is only meant to be your U.S. shipping address, not your billing address, or an address for you to manage mail.

Shipping to Heard Island and McDonald Islands FAQ

Q Why hasn’t my package arrived at my U.S. Address yet?

Q When do I have to pay additional taxes and duties to the delivery agent?

Q Can I use my U.S. Address as Billing Address?

Ship to Heard Island and McDonald Islands

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

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