Q: Can I ship to China if my shipment is worth more than RMB2000?

According to China Customs regulations , shipments with multiple items must not exceed RMB2000 in total value . If your package includes multiple items worth over RMB2000, you’ll need to split them into separate shipments . Please contact our customer service team and we’ll help you do this. If your package includes only one item , you can ship it even if it exceeds RMB2000— but you must pay any applicable taxes or duties at Customs clearance.

Question 1

What is the comGateway Green Pledge?

Accepted Answer

The comGateway Green Pledge is our commitment to make global shipping more responsible. While international delivery will always have an environmental impact, we aim to reduce it through smarter operations, better shipping choices, and partnerships that support sustainability.

Question 2

Are there any taxes and duties?

Accepted Answer

Yes. All international shipments are subject to import duties and taxes based on your destination country’s rules.

These charges vary by:

Item value

Product type

Country of delivery

📦 comGateway does not control or collect these fees. You’ll be notified by the courier if payment is required.

Country-Specific Guidelines

Here are some general import rules for common destinations. For exact details, please check with your local customs authority.

As of 1 January 2024, GST in Singapore is 9% and applies to all imports, including:

Low-value goods (S$400 or below)

Items shipped via air or post

For more info, visit the IRAS website

A GST Calculation Example:

Cost of Goods: S$390

Freight: S$30

Insurance: S$4.20

GST (9%) = S$38.20 on the full sum

GST Handling Fee:

A 5% administrative fee is charged on the GST amount.

What is the GST handling fee?

It is the processing/administrative fee (5%) levied on the GST amount payable.

Shipments to Australia are delivered duty paid (DDP)—this means all GST and duties are included in your shipping cost at checkout.

No additional payment is needed when your package is delivered.

Key notes:

A 10% Goods and Services Tax (GST) applies to most imported goods, regardless of value. Customs Duty (typically 0-10%, depending on the goods) & import processing fee applies if the value exceeds AUD 1,000.
GST/Duties Handling Fee : A 5% administrative fee is charged on the total GST/Duties amount
This tax is automatically calculated and collected by comGateway at the time of payment
There are no customs clearance delays due to unpaid taxes

✅ Everything is prepaid, and your items arrive ready to open—no surprise fees, no fuss.

Since the UK’s exit from the EU, all imports—including personal goods—are subject to VAT and potentially customs duties, depending on the value and item type.

General guidelines:

VAT (20%) is applied to most imported goods

Items valued under £135: VAT is applied at checkout if the seller is registered, or charged on delivery

VAT Handling Fee:

A 5% administrative fee is charged on the VATamount.

Items over £135: May be subject to both VAT and customs duty, payable to the courier upon delivery

📦 You’ll receive a notification from the courier (DHL or FedEx) if any payment is required before delivery.

Important: Aways check the latest updates via UK HMRC .

Shipping to the Rest of the World

All imported goods are subject to a country's customs and duties. As limits and regulations vary in different countries, we encourage you to check on the website of your country's governing authority.

Shipments to the rest of the world, are delivered with duty unpaid (DDU). This means duties and customs will not be included on your final checkout during shipment.

Duties and custom payments will be made to the courier delivering your package.

Question 3

Can I switch from Prime or Basic to Business mid-year?

Accepted Answer

Yes, you can upgrade to Business at any time. Your new benefits will begin immediately once you pay the Business membership fee. Previous membership perks are replaced with Business-level benefits.

Question 4

How long can I store my packages?

Accepted Answer

You get 7 & 30 days (Lite & Basic) of free storage at your U.S. address while you wait for other packages to arrive or consolidate your shipment.

After that, a $1/kg/day storage fee applies per package.

🚀 Prime customers enjoy up to 60 days of free storage.

Question 5

Can I ship to China if my shipment is worth more than RMB2000?

Accepted Answer

According to China Customs regulations, shipments with multiple items must not exceed RMB2000 in total value.

If your package includes multiple items worth over RMB2000, you’ll need to split them into separate shipments.
Please contact our customer service team and we’ll help you do this.

If your package includes only one item, you can ship it even if it exceeds RMB2000—but you must pay any applicable taxes or duties at Customs clearance.

Shipping to Faroe Islands

Estimate Shipping Cost to Faroe Islands

$65.82

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