Question 1

A merchant promotion is ending soon; can you help me place my BuyForMe order immediately?

Accepted Answer

Don’t worry, our ordering team fulfill BuyForMe orders within 24 hours.

Question 2

Are there items I can’t purchase that are prohibited for international shipping?

Accepted Answer

Dangerous / Combustive Materials

Flammable Liquids- • perfumes • colognes • eau de toilette • fragrance sprays • nail polish & nail polish removers • toners • sanitizers • after shaves • essential oils & diffuser oils • alcoholic beverages • compressed gas cylinders • sprays • aerosol cans • hairsprays • shaving creams • hair mousse • treatments containing alcohol (Rogaine) • fuels • battery fluids • gasoline • lighters with lighter fuel • petroleum • gas torches	Oxidizing Substances & Organic Peroxides • bleach • paint thinners & removers • adhesive products (glue, silicone) • turpentine • fertilizers • weed killers • insecticides	Flammable Solids Lithium batteries unless they comply with the following packaging requirements; • contained in properly packaged equipment • batteries securely cushioned & packed to prevent short circuiting
ExportControlled Items (any product which can be used in military, chemical or biological weapons, missile technology, or nuclear proliferation) • handcuffs • leg cuffs • ankle cuffs • police-type batons • spraying & fogging systems	Firearms &Weapons / Firearms(or parts thereof) and associated equipment & offensive weapons • sharp items such as hunting knives and swords • imitation arms including toy guns, toy pistols, hand grenades • firecrackers and fireworks • cigarette lighters resembling weapons	Drugs • controlled chemicals including substances used for the manufacture of dangerous drugs or psychotropic substances • narcotic drugs • prescription drugs • unlicensed drugs
Valuables • antiques • art works • precious metals & stones • jewelry / luxury Watch • diamonds • gold & silver • currency • bullion	Others • pornographic materials • counterfeit/replica goods • magnetic material • radioactive material & waste • items requiring temperature-control/ perishable goods

You will be held responsible and liable for paying any related cost occurred should you choose to ship these items.

All shipments must comply with the import laws of the country of your shipment destination.

When in doubt, please contact our Customer Service team.

Question 3

When do I use the BuyForMe Service?

Accepted Answer

Some merchants only accept payments by credit cards with a U.S. billing address

(eg, apple.com, drugstore.com, sephora.com, 6pm.com, bathandbodyworks.com)

For these online stores, this is how BuyForMe works:

Submit your request
Tell us what you want using the BuyForMe form in your dashboard.
We place the order
We’ll buy it on your behalf and have it shipped to your U.S. address.
You manage delivery
Once it arrives, consolidate, repack, and ship it to your doorstep—your way.

Please note that there is a service fee for BuyForMe.

This fee is of 10% of (total cost of items purchased + domestic shipping, if any).

Prime customers enjoys a reduced service fee of 7%

Question 4

How do I use comGateway if the store accepts my card but won’t ship internationally?

Accepted Answer

If you can pay directly but the store doesn’t ship overseas:

Checkout normally with your own credit card.
Use your comGateway U.S. address as the shipping address.
We’ll email you when your package arrives, including:
- Package weight
- Repack status (if available)
- Scanned invoice
- Date of receipt
View your package(s) under “Packages at U.S. Address” in your account.
Once all your orders arrive, go to “Ship” to manage delivery and choose repack, consolidate, or express options.

💡 You’ll see shipping weight and fees only once your package has arrived.

Question 5

How may I make a customized purchase from a merchant?

Accepted Answer

Easy, simply input your request in the BuyForMe order form under 'Other Instructions'.

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