Shipping to Malaysia

Restrictions / Prohibited / Duties & Taxes

Insider Secrets to Navigating Malaysia Customs and Taxes When Shipping from the USA New 2026 Rules for Banned and Prohibited Items When Shipping to Malaysia Stop Making These Costly Mistakes When Shipping from the USA to Malaysia

Access US online stores easily. Learn about Malaysia's Sales and Service Tax (SST), duties on US goods, and strict bans on alcohol and religious items.

Estimate Shipping Cost to Malaysia

Q: Do you have a package checking service? I want to check what’s in my package to ensure that the merchant delivered my items correctly and in good order.

Yes, we do provide package checking service upon request with a fee of US$5.00 and is fulfilled within 1-2 business days. Please email your request to our customer service team.

Q: When do I have to pay additional taxes and duties to the delivery agent?

Depending on your country’s customs regulations, you may be required to pay duties and taxes upon delivery. If so, your local courier (like DHL or FedEx) will collect the payment before or at the time of delivery. 💰 These charges are set by your country’s customs authority—not comGateway—and are separate from your shipping fee. To avoid surprises, check your country’s import rules or contact your local customs office for estimated duties.

Q: Why am I unable to enter my U.S. Address as my shipping address in the merchant page?

Ensure that you have not entered any special characters in the address field – some merchant pages may not be able to compute them. Eg, in some merchant pages, you may need to omit the prefix “C/O” that comes before your Suite ID.

Q: Can I ship to multiple addresses from my one account?

Yes! You can ship to any address you choose when creating a shipment. Each shipment you create can have its own delivery address To ship to a different person or country, just enter the new address during checkout 🛍️ One comGateway account = unlimited destinations. Just don’t try to ship to the moon. Yet.

Q: Can I switch from Prime or Basic to Business mid-year?

Yes, you can upgrade to Business at any time. Your new benefits will begin immediately once you pay the Business membership fee. Previous membership perks are replaced with Business-level benefits.

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

Warehouse

Postal Code

Cost of Goods(US $)

Weight

Package Dimensions

Knowing how big your package will help us provide a more accurate cost.

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length

width

height

FAQ

Q Do you have a package checking service? I want to check what’s in my package to ensure that the merchant delivered my items correctly and in good order.

Q When do I have to pay additional taxes and duties to the delivery agent?

Q Why am I unable to enter my U.S. Address as my shipping address in the merchant page?

Q Can I ship to multiple addresses from my one account?

Q Can I switch from Prime or Basic to Business mid-year?

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