Shipping to Japan

Restrictions / Prohibited / Duties & Taxes

New Japan Customs and Import Tax Rules You Must Know for 2026 Shipping Why Your US Package Might Be Rejected by Japan Customs The Only Checklist You Need for Stress-Free USA to Japan Shipping

Love US fashion? Keep your orders under 16,666 JPY to shop tax-free. Be aware of strict quantity limits on cosmetics and supplements for Japan.

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Q: Are there U.S. online stores I can't order from?

Yes—some U.S. brands have requested that we do not forward their products internationally due to brand owner shipping restrictions. Here are some of the merchants we currently cannot ship from: abercrombie.com abercrombieandfitch.com abercrombiefitch.com abercrombiekids.com advdshop.com belk.com bonton.com coachfactory.com crest.com eyeslipsface.com hoka.com hollisterco.com motorola.com newbalance.com salomon.com supremenewyork.com 🚫 Orders from these stores may be canceled or undeliverable to your international address.

Q: A merchant promotion is ending soon; can you help me place my BuyForMe order immediately?

Don’t worry, our ordering team fulfill BuyForMe orders within 24 hours.

Q: My item was lost in transit. When I bought it, it was US$50 on sale. Now it’s retailing for US$100. What is my claimable amount?

Your claim is based on the declared value at the time of shipment —not the current market price. So in this case, since the item was declared at $50 , that would be the maximum claimable amount , even if the item’s value has increased since then. 🧾 This is why it’s important to declare your item’s full value accurately when you ship—any claims depends on it.

Q: Can you buy the item for me when the online store does not accept my international credit card?

Yes we can! Simply follow these steps to place your BuyForMe order with us. Login to your account and click on Buy For Me on your dashboard or BFM Orders in your sidebar. Then click on BuyForMe Cart. A BuyForMe form will appear. Fill in your order details. You may fill in as many items as you wish from the same merchant We will place your order(s), checkout and pay the merchant. Your shopping will be sent to your U.S. Address We will send you an email once we have placed your order(s) If you wish to shop from another online store, please fill out a new BuyForMe form. Please note that we require one form (regardless of the items required) for separate merchants. Your packages have arrived at your U.S. Address. What's next!Receive an email from us 1-2 days after your packages arrive with details includingYou can also view your packages at your Dashboard Only when your packages arrive, will we be able to inform you of the international shipping weight and other applicable fees. your package(s) individual weight date of receipt scanned invoice(s) When all your packages arrive at your U.S. Address, manage how you want them shipped home in My Packages. We have optional add-on services for savings on shipping. Learn about it at Ship Smarter: Add-On Services

Q: Can you auction for items on eBay on my behalf?

We don’t place auction bids or bid on items for customers—but if the item has a Buy It Now option, we’ve got you. Just submit a BuyForMe request on the BFM Order form as usual, and under Other Instructions, let us know to use the “ Buy It Now ” purchase option. You can also include promo codes or seller notes if needed.

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

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Package Dimensions

Knowing how big your package will help us provide a more accurate cost.

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FAQ

Q Are there U.S. online stores I can't order from?

Q A merchant promotion is ending soon; can you help me place my BuyForMe order immediately?

Q My item was lost in transit. When I bought it, it was US$50 on sale. Now it’s retailing for US$100. What is my claimable amount?

Q Can you buy the item for me when the online store does not accept my international credit card?

Q Can you auction for items on eBay on my behalf?

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