Q: Are there any addresses/postal codes that your courier is unable to deliver to?

Our courier partners, DHL and FedEx , deliver to most locations worldwide. However, some remote or outlying areas may: Require additional delivery time Incur a remote area surcharge If your address falls within a remote area, the surcharge will be included in your shipping cost automatically when you check out. 📍 Not sure if your address is affected? You’ll see a notice at checkout if a remote area surcharge applies—so there won’t be any surprises.

Question 1

Are there any addresses/postal codes that your courier is unable to deliver to?

Accepted Answer

Our courier partners, DHL and FedEx, deliver to most locations worldwide.

However, some remote or outlying areas may:

Require additional delivery time

Incur a remote area surcharge

If your address falls within a remote area, the surcharge will be included in your shipping cost automatically when you check out.

📍 Not sure if your address is affected? You’ll see a notice at checkout if a remote area surcharge applies—so there won’t be any surprises.

Question 2

Is the Business Program available to corporate accounts or just individuals?

Accepted Answer

Yes, businesses, teams, and corporate users are welcome. Just ensure the account billing and shipping info reflects the authorized representative.

Question 3

It says your office was closed when the courier tried to deliver my package. What happens next?

Accepted Answer

If your package was delivered when our U.S. warehouse was closed, don’t worry—couriers like USPS, FedEx, or UPS will usually attempt redelivery within 1–2 business days.

🕒 No action needed on your part—we’ll receive and process your package as soon as it’s redelivered.

Question 4

Why hasn’t my package arrived at my U.S. Address yet?

Accepted Answer

If you purchased directly from the merchant, we recommend checking with them for delivery updates.

Be sure to confirm:

Your order has been shipped

The correct U.S. shipping address (including your Suite ID) was entered

The delivery is not still in transit with the courier

📦 Once your package arrives at our warehouse, it will appear in your account in 1-2 business day

Question 5

Are there items I can’t purchase that are prohibited for international shipping?

Accepted Answer

Dangerous / Combustive Materials

Flammable Liquids- • perfumes • colognes • eau de toilette • fragrance sprays • nail polish & nail polish removers • toners • sanitizers • after shaves • essential oils & diffuser oils • alcoholic beverages • compressed gas cylinders • sprays • aerosol cans • hairsprays • shaving creams • hair mousse • treatments containing alcohol (Rogaine) • fuels • battery fluids • gasoline • lighters with lighter fuel • petroleum • gas torches	Oxidizing Substances & Organic Peroxides • bleach • paint thinners & removers • adhesive products (glue, silicone) • turpentine • fertilizers • weed killers • insecticides	Flammable Solids Lithium batteries unless they comply with the following packaging requirements; • contained in properly packaged equipment • batteries securely cushioned & packed to prevent short circuiting
ExportControlled Items (any product which can be used in military, chemical or biological weapons, missile technology, or nuclear proliferation) • handcuffs • leg cuffs • ankle cuffs • police-type batons • spraying & fogging systems	Firearms &Weapons / Firearms(or parts thereof) and associated equipment & offensive weapons • sharp items such as hunting knives and swords • imitation arms including toy guns, toy pistols, hand grenades • firecrackers and fireworks • cigarette lighters resembling weapons	Drugs • controlled chemicals including substances used for the manufacture of dangerous drugs or psychotropic substances • narcotic drugs • prescription drugs • unlicensed drugs
Valuables • antiques • art works • precious metals & stones • jewelry / luxury Watch • diamonds • gold & silver • currency • bullion	Others • pornographic materials • counterfeit/replica goods • magnetic material • radioactive material & waste • items requiring temperature-control/ perishable goods

You will be held responsible and liable for paying any related cost occurred should you choose to ship these items.

All shipments must comply with the import laws of the country of your shipment destination.

When in doubt, please contact our Customer Service team.

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