Question 1

How do I ship my packages home?

Accepted Answer

Once your orders have arrived at your U.S. address and you’re ready to ship, just log in to your comGateway account:

Go to My Packages

Select the packages you want to ship

Choose your shipping method: Standard or Express

Complete your international shipping payment

Your items will be shipped via our trusted partners, DHL and FedEx, and delivered right to your doorstep.

Delivery Speed Options

⏱️ Delivery times are calculated from the next business day after payment is made

📦 comGateway manages the end-to-end process—our timeline starts when you ship, not when the courier picks it up.

Important Notes & Delivery Considerations

Some factors may affect delivery time:

Repacking: Adds 2–3 business days to your timeline

Public holidays: U.S. and destination holidays may cause delays

Remote areas: Add 3–5 extra days for off-route locations

Customs restrictions:
- China: Only eligible for Standard Shipping, delivery may take 8–15 days
- Russia: Private parcels are restricted; consignee must hold a business license

Question 2

What is the comGateway Green Pledge?

Accepted Answer

The comGateway Green Pledge is our commitment to make global shipping more responsible. While international delivery will always have an environmental impact, we aim to reduce it through smarter operations, better shipping choices, and partnerships that support sustainability.

Question 3

Where do I view my BuyForMe Order?

Accepted Answer

You are able to view a list of your BuyForMe Orders when you click on BFM Orders in your sidebar of your account.

Tapping on the order number will allow you to see the details of your order you placed with us.

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Question 4

How does the Business Program compare to other membership tiers?

Accepted Answer

Question 5

Can I ship lithium batteries or Items containing lithium batteries?

Accepted Answer

Yes, but there are some conditions.

Lithium batteries are subject to additional regulations, due to the potential danger of fire. These regulations vary by country and courier, and couriers will not ship batteries to certain countries. In general:

A package can have a maximum of two items with lithium batteries

All lithium batteries in any form must be transported in a box

A battery’s size and strength, and how it is packaged (example: pre-installed/ packed with device/ loose) will influence its applicable regulations and restrictions

Loose lithium ion batteries (e.g., power banks, GoPro batteries) must be shipped separately

Loose lithium batteries are delivered via Standard shipping only. Due to its nature, additional transit times may be needed, whenever necessary.

Lithium metal batteries in loose form or not pre-installed within the device (eg: round button batteries) cannot be shipped internationally.

A battery surcharge of $18 per shipment is payable upon checkout as determined by our courier partners.

These regulations are complex, but our team of trained specialists can arrange for export of most lithium batteries and electronic devices containing these batteries. As a result, packages containing lithium batteries will be subject to a lithium battery processing fee.

For assistance determining if your lithium battery item can be repacked with other items or if comGateway can ship lithium batteries and electronic devices containing these batteries to your country, please contact our Customer Service team.

List of common items that contain lithium batteries, and how they must generally be shipped

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