Question 1

Do you have a package checking service? I want to check what’s in my package to ensure that the merchant delivered my items correctly and in good order.

Accepted Answer

Yes, we do provide package checking service upon request with a fee of US$5.00 and is fulfilled within 1-2 business days.

Please email your request to our customer service team.

Question 2

How do I estimate international shipping weight for delivery time and cost?

Accepted Answer

We can only calculate your final shipping cost once your packages arrive at your U.S. address and have been weighed.

But to get a rough estimate:

Refer to our Rates Table below

Use the Shipping Calculator on our home page

Check your item’s dimensions or ask the merchant if it’s a bulky product

📦 Don’t forget to factor in fuel surcharge, insurance, and other applicable fees.

For large or unusual items, we recommend contacting the merchant directly to get estimated package dimensions.

See FAQ - What is fuel surcharge? , FAQ - What are insurance fees?, FAQ - Are there other fees?

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How can I lower my shipping weight?

Repackaging: Removes unnecessary boxes and reduces bulk
Consolidation: Combines multiple packages into one shipment
OneBox: Optimizes your packaging for the lowest possible volumetric weight

💡 Learn more about it here: Ship Smarter: Add-On Services

Question 3

Are there items I can’t purchase that are prohibited for international shipping?

Accepted Answer

Dangerous / Combustive Materials

Flammable Liquids- • perfumes • colognes • eau de toilette • fragrance sprays • nail polish & nail polish removers • toners • sanitizers • after shaves • essential oils & diffuser oils • alcoholic beverages • compressed gas cylinders • sprays • aerosol cans • hairsprays • shaving creams • hair mousse • treatments containing alcohol (Rogaine) • fuels • battery fluids • gasoline • lighters with lighter fuel • petroleum • gas torches	Oxidizing Substances & Organic Peroxides • bleach • paint thinners & removers • adhesive products (glue, silicone) • turpentine • fertilizers • weed killers • insecticides	Flammable Solids Lithium batteries unless they comply with the following packaging requirements; • contained in properly packaged equipment • batteries securely cushioned & packed to prevent short circuiting
ExportControlled Items (any product which can be used in military, chemical or biological weapons, missile technology, or nuclear proliferation) • handcuffs • leg cuffs • ankle cuffs • police-type batons • spraying & fogging systems	Firearms &Weapons / Firearms(or parts thereof) and associated equipment & offensive weapons • sharp items such as hunting knives and swords • imitation arms including toy guns, toy pistols, hand grenades • firecrackers and fireworks • cigarette lighters resembling weapons	Drugs • controlled chemicals including substances used for the manufacture of dangerous drugs or psychotropic substances • narcotic drugs • prescription drugs • unlicensed drugs
Valuables • antiques • art works • precious metals & stones • jewelry / luxury Watch • diamonds • gold & silver • currency • bullion	Others • pornographic materials • counterfeit/replica goods • magnetic material • radioactive material & waste • items requiring temperature-control/ perishable goods

You will be held responsible and liable for paying any related cost occurred should you choose to ship these items.

All shipments must comply with the import laws of the country of your shipment destination.

When in doubt, please contact our Customer Service team.

Question 4

Does DHL GoGreen mean my shipment is carbon neutral?

Accepted Answer

No. Participation in DHL GoGreen means that carbon offsetting and sustainability initiatives are supported for eligible shipments. It does not mean shipments are carbon-free or have zero emissions.

Question 5

What if I want to ship fragile items like LED/Plasma television sets?

Accepted Answer

Yes—but fragile items like LED/Plasma TVs must be crated to qualify for shipping insurance.

📦 Crating fee: approx. $300 USD and above (Crating fees are quoted individually based on your item’s size and fragility)

🚚 Your shipping cost will be based on the total crated weight

🧱 Crating helps protect your fragile item during transit and ensures it qualifies for insurance.

If your item arrives at our U.S. warehouse and is flagged as needing extra protection, you’ll have two options:

Ship it as-is
We’ll send it without crating
Insurance will only cover loss, not damage

Approve crating
Your item will be professionally crated for safety
Insurance will then cover damage as well

The following items are usually fragile and subject to crating

Big/flat screen TVs

Chandeliers

Large porcelain/glass figurines

Mirrors

How much does crating cost?

Crating fees are quoted individually based on your item’s size and fragility

Crating adds weight and volume, which may increase your shipping cost

Only select couriers accept crated packages

📦 If crating is required, we’ll contact you with full details before proceeding.

⚠️ Crating increases your package’s dimensions and weight.

Your shipping rate will be based on the greater of the two actual weight or volumetric weight.

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