Q: What happens if the recipient refuses the package at delivery?

If the package is refused at delivery: It will be returned to the sender (comGateway’s U.S. warehouse), but only if the courier supports return shipping from that destination. Return shipping costs and any associated fees will be charged to you . ⚠️ In some cases, international couriers may not return the package If this happens, we’ll reach out to you with next steps—either to dispose of the item or explore any available options. Tip: Make sure the recipient is aware a delivery is coming (and what’s in it!) to avoid accidental refusals.

Q: How long does will it take for my BuyForMe purchase to reach my U.S. Address?

Most merchants take around 5–10 business days to process and deliver your order to your U.S. address after we’ve placed it. 📦 Shipping times vary by store, but we’ll notify you as soon as your package arrives.

Question 1

Can you auction for items on eBay on my behalf?

Accepted Answer

We don’t place auction bids or bid on items for customers—but if the item has a Buy It Now option, we’ve got you.

Just submit a BuyForMe request on the BFM Order form as usual, and under Other Instructions, let us know to use the “Buy It Now” purchase option. You can also include promo codes or seller notes if needed.

Question 2

What happens if the recipient refuses the package at delivery?

Accepted Answer

If the package is refused at delivery:

It will be returned to the sender (comGateway’s U.S. warehouse), but only if the courier supports return shipping from that destination.

Return shipping costs and any associated fees will be charged to you.

⚠️ In some cases, international couriers may
not return the package

If this happens, we’ll reach out to you with next steps—either to dispose of the item or explore any available options.

Tip: Make sure the recipient is aware a delivery is coming (and what’s in it!) to avoid accidental refusals.

Question 3

Can I return a package that I have already received? And do an international return?

Accepted Answer

Yes! You can return eligible items, whether you:

Purchased directly from a U.S. merchant, or

Ordered through our BuyForMe service

You can return items from your U.S. Address or from your home country, depending on the situation.

If your package is still at your U.S. Address, we can help you return it directly to the merchant from there—no need to ship it home to yourself first. Learn more here:

❌ Some items (like liquids, perishables, or restricted goods) may not be eligible for international returns. We’ll confirm this during the return request process.

If You Bought Directly from the Merchant

1.Check the merchant’s return policy

Before starting a return, check:

Is the item returnable?

How refunds are issued—store credit or original payment?

Is there a returns window (typically 15–60 days)?

Note: International shipping back to the merchant can take 7–10 business days.

2.Get the necessary documents from the merchant

A commercial invoice

A return label

An RMA number (return authorization), if required

⚠️ For some returns, the merchant won’t offer a prepaid label. That means you will be responsible for any domestic U.S. shipping costs in addition to the international return fee.

3.Email us

Let us know which item(s) you want to return. We’ll:

Review the merchant’s return policy

Send you a quote for international return shipping

Include a returns admin fee in the quote

4.Choose your return method: 2 options

Option A: Use comGateway’s courier:

We’ll arrange pickup from your location

Pay the quoted amount in your My Account > Payment Requests

You’ll need to print and attach the return label, commercial invoice, and any RMA provided

The delivery agent will provide a courier consignment note and tracking number

Option B: Use your own courier:

You’re free to manage the return on your own

Please inform us if you proceed independently

5.Refunds

After the merchant receives your item:

They will issue a refund based on their policy

comGateway does not manage refunds for direct purchases—you’ll need to liaise with the merchant directly.

If You Used BuyForMe for the order

1. Contact us

Email us with the item(s) you’d like to return. We’ll:

Review the merchant’s return terms

Send a quote for return shipping and the admin fee

2. Confirm your return

If you wish to proceed, we’ll send you:

A return label

A commercial invoice

An RMA number, if applicable

You’ll need to print and affix these documents to your package.

3. Pickup + Tracking

comGateway will arrange for the courier to pick up the return

The delivery agent will provide:
- A consignment note
- A tracking number

4.Refund processing

Once the merchant refunds us, we’ll transfer your refund to your original payment method

This will happen within 7 days, minus any applicable charges

Question 4

How long does will it take for my BuyForMe purchase to reach my U.S. Address?

Accepted Answer

Most merchants take around 5–10 business days to process and deliver your order to your U.S. address after we’ve placed it.

📦 Shipping times vary by store, but we’ll notify you as soon as your package arrives.

Question 5

Can I return a package currently at my U.S. address?

Accepted Answer

Yes—we can help you return packages from your U.S. address to the original merchant.

Just note: comGateway is not the seller, so we can’t guarantee your return will be accepted. Please check the merchant’s return policy before starting.

If you’ve already received the package and want to return it from your home country, see this guide on international returns:

How it works:

You request the return.

We help coordinate and ship the package back to the merchant.

If the return is approved and processed, any refunds go directly to you.

If you’ve already received the package and need to return an order, see for international returns.

Charges for U.S. domestic returns:

$4.00 return processing fee for the first package

$2.50 per additional package in the same return request

You’ll also cover:
- Domestic return shipping costs (if applicable)
- Any fees charged by the merchant

If You Bought Directly from the Merchant (and the item is still at your U.S. Address)

1. Check the merchant’s return policy:

Is the item eligible for return or replacement?

Is there a returns window (e.g. 15–60 days)?

Will the refund be to your original payment or store credit?

Will the merchant provide a prepaid return label?

2. Gather required documents from the merchant:

A commercial invoice

A return label

An RMA (return authorization number) if applicable

⚠️ If no return label is provided, you’ll need to cover the U.S. domestic shipping fee.

3. Email us

Let us know what item(s) you want to return. Attach:

A copy of the return label (if available)

RMA number (if provided)

We’ll review and send you:

A shipping quote

Our return processing fee

Payment instructions

4. Make payment

Complete payment via My Account > Payment Requests.

5. Return processing & refund

We’ll process the return in 2 business days.

After return, track the refund with the merchant directly.

comGateway does not manage refunds for direct purchases.

If You Used BuyForMe (and the item is still at your U.S. Address)

1. Contact us

Email us with the item(s) you’d like to return. We’ll:

Review the merchant’s return policy

Obtain a return label + RMA from the merchant (if applicable)

Send you the full quote (including processing + domestic shipping fees)

2. Confirm and pay

Once you approve, make payment via My Account > Payment Requests.

3. Return processing

We’ll handle the return within 2 business days

Courier will pick up your item from our warehouse

You’ll receive:
- A consignment note
- A tracking number

4. Refund processing

After the merchant issues a refund, we’ll transfer the amount to your original payment method

This will happen within 7 business days, minus any return fees

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