DHL GoGreen is DHL’s sustainability program designed to reduce the environmental impact of logistics. It includes initiatives such as certified carbon offsetting and investments in sustainability projects. comGateway participates in DHL GoGreen for eligible shipments to support more responsible global delivery.

Shipping to Hong Kong

Restrictions / Prohibited / Duties & Taxes

Watch Out for These Surprise Charges When Shipping from the USA to Hong Kong Why Your USA Shopping Might Be Blocked at Hong Kong Customs 8 Essential Rules for Shipping Your USA Purchases to Hong Kong

Hong Kong offers tax-free entry for most US goods. However, e-cigarettes are strictly banned. Check our guide on safe shipping from the USA.

Estimate Shipping Cost to Hong Kong

Q: What should I do when I receive my package from the delivery agent?

When your package arrives: Check the condition before signing If applicable, pay any Duties & Taxes due to the delivery agent.

Q: Can I switch from Prime or Basic to Business mid-year?

Yes, you can upgrade to Business at any time. Your new benefits will begin immediately once you pay the Business membership fee. Previous membership perks are replaced with Business-level benefits.

Q: My package is damaged or lost— can I make an insurance claim?

If your package arrives damaged—or doesn’t arrive at all—please contact our customer service directly, not the ground delivery agent. To file a claim, email us with: Your package number Your Airway Bill Number A photograph of damage (if applicable) Your order information or receipt Once we receive your claim, we’ll process it within 5-7 business days . Approved refunds are issued within 3–5 business days , but depending on your bank, it may take an additional 1–2 weeks to appear on your statement. 🛠️ Don’t worry—we’ll guide you through every step.

Q: Can I ship to multiple addresses from my one account?

Yes! You can ship to any address you choose when creating a shipment. Each shipment you create can have its own delivery address To ship to a different person or country, just enter the new address during checkout 🛍️ One comGateway account = unlimited destinations. Just don’t try to ship to the moon. Yet.

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

Warehouse

Postal Code

Cost of Goods(US $)

Weight

Package Dimensions

Knowing how big your package will help us provide a more accurate cost.

inch

length

width

height

FAQ

Q What should I do when I receive my package from the delivery agent?

Q What is DHL GoGreen?

Q Can I switch from Prime or Basic to Business mid-year?

Q My package is damaged or lost— can I make an insurance claim?

Q Can I ship to multiple addresses from my one account?

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